Security Ambassador

Seneca Gaming Corporation•Buffalo, NY

About The Position

The Security Ambassador welcomes guests upon arrival and provides exceptional guest service while carrying out assigned duties. The role may involve indoor or outdoor assignments throughout Seneca Gaming Corporation property, as assigned by Security Management. Duties must be performed in accordance with Seneca Gaming Corporation policies and procedures, Internal Control Standards, and objectives. The position requires completing CPR/First Aid and other Security Management training, reporting violations or situations detrimental to the corporation, and assisting with authorized investigations in a non-Gaming capacity. The Security Ambassador must communicate effectively, resolve or de-escalate conflicts in non-Gaming areas, maintain confidentiality, follow information-security policies, and maintain professional working relationships. Required SGC training programs must be completed within nine months of starting employment. Hours are determined by a 24-hour schedule, and duties and expectations may change as needed. The work takes place in casino non-Gaming areas and may include the casino floor. The environment is usually moderately noisy, with louder noise on the casino floor; smoking is permitted. The role requires standing, walking, and moving throughout non-Gaming areas, working nights, weekends, and holidays, and maintaining stamina and an appropriate mental attitude in a fast-paced environment. The starting rate is $16.00, with compensation negotiable based on experience and education. The position is eligible for a $1,500 sign-on bonus.

Requirements

Must be at least 18 years old upon employment.
Good observation skills.
Good writing and spelling skills.
Ability to communicate effectively in writing and orally.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to interact effectively with customers and employees.
Ability to resolve problems and conflicts diplomatically and tactfully.
Ability to stand, walk, and move through all non-Gaming areas of the casino.
Ability to work nights, weekends, and holidays.
Required vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to maintain physical stamina and an appropriate mental attitude while working under pressure in a fast-paced, noisy casino environment.

Nice To Haves

High school diploma preferred.
Security, hospitality, or guest-service experience preferred.
Basic understanding and working knowledge of computers preferred.

Responsibilities

Create a welcoming arrival experience and provide exceptional guest service while performing assigned duties.
Work indoor or outdoor assignments throughout SGC property as assigned by Security Management.
Complete CPR/First Aid training and other training required by Security Management.
Report violations, acts, or situations detrimental to the best interests of Seneca Gaming Corporation to the Security Management Team.
Assist with internal or external investigations conducted by Seneca Gaming Corporation, Seneca Gaming Authority, or authorized local authorities in a non-Gaming capacity.
Communicate effectively and resolve or de-escalate conflicts in non-Gaming areas.
Maintain strict confidentiality regarding Security Department functions and other confidential information.
Maintain an understanding of information-security policies and guidelines, including the SGC Acceptable Use Policy, and comply with them.
Maintain a professional work environment with supervisors, managers, and staff.
Meet attendance guidelines and comply with regulatory, departmental, and company policies.
Complete required SGC training programs within nine months of commencing employment.
Attend necessary meetings.