Security Ambassador (FT)

Hollywood Casino at The Meadows • South Strabane Township, PA

9h

About The Position

The Security Ambassador supports a safe, secure, and comfortable environment for guests and team members at PENN Entertainment. The role patrols company property, responds to disturbances, alarms, and medical situations, and provides security for funds, money drops, and personnel in sensitive areas. It may also operate Security Dispatch and perform Fire Safety Office functions, including monitoring surveillance equipment and alarm systems. The position emphasizes guest service, confidentiality, clear incident reporting, and calm, professional responses to challenging or emergency situations.

Requirements

• High school diploma or equivalent.
• Previous experience in a guest service-related field.
• Ability to obtain and maintain a valid driver’s license and operate company vehicles as needed.
• Must obtain a CPR certificate and Bloodborne Pathogen training.
• Excellent customer service and interpersonal skills.
• Strong problem-solving, mediation, and organizational skills.
• Excellent written and verbal communication skills; fluency and literacy in English.
• Ability to identify and quickly respond to potential problems and conflicts, and defend oneself and others in combative situations.
• Ability to run on level surfaces and up and down stairs.
• Ability to maintain confidentiality and professionalism.
• Strong computer skills and competence with Microsoft Office applications.
• Ability to write clear, accurate, concise reports.
• Ability to interact with guests, staff, and colleagues and resolve problems and conflicts diplomatically and tactfully.
• Ability to maintain high energy and take a proactive, strategic approach to issues.
• Ability to work collaboratively and communicate effectively with guests and team members at all organizational levels.
• Ability to remain calm in emergency or stressful situations.

Responsibilities

• Follow departmental and company policies and procedures regarding guest service standards.
• Patrol the casino, hotel, and surrounding company-owned areas on foot and by vehicle to address suspicious activity or other concerns.
• Escort and transport funds for table fills, slots, and/or banks; secure kiosk add fills and money drops; and escort non-gaming team members in sensitive areas.
• Respond to disturbances and alarms to help ensure a safe, secure, and comfortable environment.
• Address medical situations on company property and notify appropriate emergency contacts when necessary.
• Operate Security Dispatch as needed, including dispatching officers, maintaining key control, and keeping required logs.
• Provide positive guest interactions and handle difficult customers resiliently.
• Assist leadership and prepare detailed reports about security-related incidents on company property.
• Attend scheduled departmental, company, safety, and first-aid training programs.
• Perform Fire Safety Office functions, including monitoring surveillance equipment, alarms, video multiplexers, and the intercom system according to established procedures.
• Check identification of anyone who appears to be under 21 years of age.
• Perform other related and compatible duties as assigned.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting financial, physical, and mental well-being.
• Day-one medical coverage; availability may vary by position.
• 401(k) matching; availability may vary by position.
• Annual performance bonus; availability may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED