Mobile Security Ambassador - FT

Hollywood Casino at Columbus • Columbus, OH

7d

About The Position

The Mobile Security Ambassador provides visible security at assigned casino or landing areas, supports customer safety and assistance, and helps protect casino operations and funds. Duties include patrolling parking lots, managing entrances and exits, assisting with crowd and traffic control, escorting monetary transfers, supporting table and slot drops, monitoring security areas and camera monitors, and dispatching other officers. The role may involve strenuous physical activity, incident reporting, and court testimony. The position requires following uniform, appearance, attendance, safety, regulatory, department, and company requirements.

Requirements

• Must be 21 years of age or older.
• Six months of customer-facing customer service experience.
• High school diploma or GED equivalent.
• Physically mobile with reasonable accommodations, including the ability to push, pull, carry, and lift up to 25 lbs, and to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance while performing duties in varied work areas such as confined spaces.

Nice To Haves

• Preferably six months of related experience and/or training.

Responsibilities

• Provide security at assigned casino or landing areas, maintain high visibility, handle problem situations, watch for safety hazards, and assist the medical officer.
• Patrol parking lots.
• Provide security escorts for monetary transfers, fills, and credits.
• Oversee customers entering and exiting; provide crowd control, direct traffic, check identification, and check for bottles and other items not allowed on the casino floor.
• Assist customers by giving directions, calling cabs, and helping with car trouble.
• Provide special assistance to disabled patrons as necessary.
• Assist with table and slot drops.
• Observe the slot drop crew and transport funds to the soft count room.
• Support table drops by providing drop boxes, observing the count, and securing drop boxes in the soft count room.
• Monitor all entry and exit from the soft count room and vault.
• Serve as dispatcher and dispatch other officers to assignments while maintaining activity log sheets.
• Watch and record monitors.
• Write detailed reports for incidents involving law violations or violations of company policy and procedure.
• Testify in court on behalf of state gaming boards.
• Meet department uniform, appearance, and grooming requirements.
• Meet job attendance guidelines and adhere to regulatory, department, and company policies.
• Keep work areas clean and free of safety hazards, debris, and litter.
• Perform job duties safely and responsibly.
• Carry out reasonable requests made by a supervisor or management personnel.

Benefits

• Wellness programs designed to support team members’ financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off is earned according to local policy and increases with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED