Security Ambassador

La Jolla Beach & Tennis Club • La Jolla, CA

1d • Onsite

About The Position

The Security Ambassador serves as the first point of contact for members, guests, residents, and vendors entering the property. The role ensures controlled access and a secure environment while delivering professional, welcoming service that reflects the standards of a luxury hotel and private tennis club. The position supports management and staff in maintaining a safe resort and hotel environment for guests, members, employees, and visitors.

The role requires professional, attentive, and friendly service; consistent application of the company’s Signature Service standards; and the ability to follow property policies and procedures. Employees may interact daily with numerous departments, safety committee members, guests, club members, and visitors, and occasionally with owners and Board Members. The company operates seven days a week, 24 hours a day, and shifts or hours may change according to business, staffing, or task-assignment needs.

Requirements

• High school diploma or GED, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, write, and understand comprehensive correspondence, memos, and reports.
• Ability to accurately document security-related observations and incidents.
• Ability to effectively and accurately present information in one-on-one and small-group situations to customers, guests, members, and employees.
• Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information in English.
• Ability to add and subtract two-digit numbers and multiply and divide with tens and hundreds, including using American money and units of weight, volume, and distance.
• Ability to apply understanding of company policies and procedures when following written, oral, or diagrammed instructions.
• Ability to handle problems involving several variables in standardized situations.
• Frequently stand, walk, and talk or hear; occasionally sit.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Vision abilities required include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.
• Perform duties safely and adhere to applicable safety procedures.

Responsibilities

• Monitor and control vehicle and pedestrian access through the ambassador booth.
• Verify member, guest, vendor, and contractor credentials according to property policies and procedures.
• Maintain visitor logs and issue guest passes as needed.
• Conduct routine patrols of entry areas and promptly report suspicious activity.
• Enforce property rules, parking policies, and access procedures consistently and professionally.
• Ensure guests entering the property are properly registered.
• Provide a warm, welcoming, and professional first impression.
• Offer directions and property information to members and guests.
• Assist with traffic flow during peak arrival periods.
• Maintain composure and professionalism when addressing concerns or enforcing policies.
• Maintain daily reports and incident documentation.
• Communicate with Front Desk, Tennis Operations, and Membership.
• Monitor security cameras and communication systems as assigned.
• Keep the Ambassador booth organized, clean, and presentable.
• Run end-of-day reports and charge guest fees accordingly.
• Perform other duties as assigned.
• Follow safety procedures, perform tasks as safely as possible, and report known or potentially dangerous hazards to management.
• Provide professional, attentive, and friendly service and follow the company’s Signature Service standards.

Benefits

• Free daily meal and salad bar.
• Medical, dental, and vision benefits (based on employment status).
• 401(k) (based on employment status).
• Paid vacation, sick, and holiday time.
• Dining discounts for employees and up to six guests at the Marine Room, The Shores Restaurant, and Club Dining.
• Property retail shop and hotel discounts.
• $500 referral bonus for referring new employees.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED