Hotel Front Desk Reception

Concord Hospitality Enterprises • Farmington Hills, MI

9h • $17 - $20 • Onsite

About The Position

The Hotel Front Desk Reception team member welcomes guests, manages arrivals and departures, and responds to questions with care. The role uses property management systems to maintain accurate guest information and room details. Through clear, thoughtful service, the team member helps guests feel welcomed and supported throughout their stay.

The position also supports a safe work environment by following hotel safety and security procedures and rules, and performs other assigned administrative and reasonable job duties.

Requirements

• Customer-service and guest-relations skills, including a welcoming approach to hospitality.
• Strong communication skills and professional phone etiquette.
• Attention to detail and the ability to manage front-desk tasks calmly.
• Hotel desk experience with property management systems (PMS).

Responsibilities

• Handle check-in and check-out, room assignments, reservations, and guest requests at the front desk.
• Answer calls professionally, provide accurate information, and direct inquiries to the appropriate team.
• Resolve service concerns through customer-service problem-solving and clear communication with clients.
• Maintain accurate records and coordinate with hotel teams to support smooth guest services.
• Follow hotel emergency procedures and complete night audit duties when assigned.
• Follow all safety and security procedures and rules.
• Perform other assigned administrative and reasonable job duties.

Benefits

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance with short-term and long-term disability options
• 401(k) with company match
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training and development and career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed