Front Desk Reception

CROSSROADS RHODE ISLAND•Providence, RI

About The Position

The Front Desk Reception position receives calls to Crossroads’ main telephone number, assists callers, and directs calls to the appropriate department or individual. The role monitors the completion of intake paperwork and the completeness of entries in the Homeless Management Information System, and performs administrative tasks as assigned. It also provides front desk coverage, greets visitors, shares basic information about services, and helps connect people with relevant community agencies.

Requirements

High school diploma or GED.
At least 2 years of experience in a related position or field.
Strong customer service skills.
Demonstrated problem-solving ability.
Demonstrated ability to work well with diverse groups of people.
Sensitivity to people experiencing crisis.
Ability to work well with other professional groups and community agencies.
Strong computer skills, including experience with Microsoft Office and data entry.

Responsibilities

Advocate for the organization’s mission and promote and uphold its values.
Greet donors and other visitors, provide customer-focused assistance, direct them to the appropriate department, and follow up on requests.
Answer calls on the main Crossroads telephone line and direct callers to appropriate departments or individuals.
Provide basic information about services available from Crossroads and other community agencies to callers and walk-ins.
Research information and make referrals to other community agencies.
Complete related documentation and paperwork in a timely manner.
Enter client and program data into the online database and monitor the completeness of intake paperwork and Homeless Management Information System entries.
Provide daily front desk coverage.
Monitor and place orders for office supplies in Adult Services.
Complete other administrative tasks as needed and perform other duties as assigned.