Hotel - Hotel Front Desk Clerk Lead

THREE RIVERS CASINO•Florence, OR

21h•Onsite

About The Position

The Hotel Front Desk Clerk Lead assists the Hotel Front Desk Supervisor with daily operations while also performing the duties of a Hotel Front Desk Clerk. The role supports administrative work, Team Member training, and communication, and helps ensure reservations, check-ins, check-outs, billing, and guest requests are handled according to hotel policies and procedures. The Lead helps resolve guest concerns, maintains confidentiality, communicates company promotions and programs, and shares information about Players Club benefits and property amenities. The position promotes the company’s core values of Honesty, Personal Integrity, and Team before Self. This full-time position is based in Florence, Oregon. The starting wage is $20.00 per hour. Team Members may encounter secondhand tobacco smoke, moderate noise that can occasionally become loud for short periods, and potential exposure to blood-borne pathogens. Availability to work all shifts, including weekends and holidays, is required based on department needs and special casino events.

Requirements

Must be at least 21 years old.
Must have a valid driver’s license.
Must have one year of combined hotel front desk/customer service experience, or an equivalent combination of education and experience.
Must have an intermediate understanding of computer programs, including Windows applications.
Must be able to work well in pressure situations.
Must communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
Must comply with pre-employment, random, and reasonable-suspicion alcohol and drug testing.
Must receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
Must be available to work all shifts, including weekends and holidays, based on department needs and special casino events.
Must be able to sit, stand, and/or walk for up to 10 hours.
Must be able to carry, reach, twist, bend, and squat frequently.
Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with assistance as needed.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Assist the Hotel Front Desk Supervisor with administrative tasks, Team Member training, and support as needed.
Provide and receive first-level communications with Front Desk Team Members to ensure they have sufficient information to complete daily tasks.
Ensure hotel policies and procedures are followed when making reservations and checking guests in and out.
Resolve guest concerns, complaints, or suggestions, or refer them to a Manager.
Review guest special requests and needs recorded in the Hotel Booking System and ensure they are handled properly at check-in.
Review Night Audit paperwork for correct billing, validated and correctly coded coupons, and complete paperwork; make necessary billing and coupon corrections in PATRON.
Maintain confidentiality and discretion when communicating Team Member and guest personal information.
Stay aware of and communicate company promotions, events, and programs to other staff.
Explain Players Club benefits, property amenities, and marketing programs to guests.
Promote the hotel core values of Honesty, Personal Integrity, and Team before Self.
Perform other duties as directed by management.