Hotel Director of Sales

TownePlace Suites (Kinseth Hospitality)•Punta Gorda, FL

About The Position

The Hotel Director of Sales oversees sales of the hotel, banquet, and restaurant products and services, and supervises the Sales Department. The role contributes to hotel budgeting and marketing planning, develops business through account solicitation and customer service, coordinates group bookings and property tours, and works with other departments to support events. The Director monitors market activity and guest satisfaction, maintains sales records and systems, follows company credit, deposit, purchasing, and human resources policies, and works toward revenue and production goals set by the General Manager. The position directly supervises 1–4 Sales Department employees.

Responsibilities

Participate in preparing the annual hotel budget and oversee development and implementation of marketing plans, action plans, special promotions, packages, and ideas to build occupancy.
Track competitors, market activity, and the hotel's market position; communicate significant changes to the General Manager and Director of Operations.
Participate in industry and civic organizations to promote business opportunities.
Lead hotel Sales Department meetings.
Make in-person, mail/email, and telephone solicitation and service calls to assigned accounts to promote and sell hotel, banquet, and restaurant facilities and services.
Make solicitation calls to potential new accounts and respond to inquiries from customers, prospective clients, and the corporate office.
Prepare proposals and confirmations for group bookings and conduct property tours for prospective customers.
Inform other departments about upcoming events and coordinate planning throughout the property.
Maintain and use the account tracing system/database and customer account files to generate future business, and ensure proper use of KHC computer systems.
Follow company credit and deposit policies when booking business.
Prepare sales reports and record sales calls and activities as required.
Monitor guest satisfaction through follow-up surveys, thank-you cards, and calls.
Meet and/or exceed individual quantitative revenue and production goals set by the General Manager.
Comply with Human Resource policies and procedures in the HR Administration & Operations Guide.
Process invoices promptly and follow purchasing policies.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.
Supervise 1–4 Sales Department employees, including interviewing, hiring, training, planning and assigning work, directing and appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.