Hotel Club Room Host

AVID (Kinseth Hospitality)•Madison, WI

About The Position

Keeps the hotel lobby breakfast or refreshment area, or concierge room, stocked and clean and orderly. The role includes welcoming guests, answering questions, maintaining food and beverage supplies, cleaning the dining area and pantry, and communicating issues to a manager. The employee must follow KHC policies and property-specific guidelines, maintain a professional image, observe safety precautions, and report to work as scheduled.

Requirements

Must regularly stand and walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Must frequently climb or balance.
Must occasionally talk or hear and taste or smell.
Must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Must follow proper safety precautions to avoid injuries.

Responsibilities

Meet and greet hotel guests and answer questions and inquiries.
Put away weekly deliveries of supplies and rotate stock.
Restock food and beverage items on the hotel bar as guests deplete them and put away food and supplies at the end of the meal period.
Wash dishes and food trays.
Clean microwaves.
Clear and wipe counters and tables, place centerpieces on tables, and remove salt and pepper shakers.
Fill coffee pots before leaving.
Fill the hot water dispenser and electric steamers in preparation for the next day.
Dispose of trash and wipe down trash cans.
Break down cardboard boxes and carry them to the trash or recycling receptacle.
Vacuum and mop the dining area and pantry.
Organize the pantry.
Complete the hotel pantry communication log for other shifts and hotel employees to review.
Communicate inventory shortages, maintenance issues, or guest complaints to a manager.
Assist with cleaning public restrooms, the pool area, fitness center, main lobby, sleeping rooms, or laundry, and with special cleaning projects as requested.
Follow KHC policies and procedures, including dress code, safety, and performance standards; maintain a professional image and report to work as scheduled.