Hotel Bell Attendant - Turnberry Isle Resort Miami

Towne Park•Aventura, FL

1d•Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage delivery and pickup during guest arrivals and departures. The role follows established practices and procedures, works under specific directions, and has work checked or verified frequently. Decisions are made within operational instructions and departmental guidelines. The position pays $11.98 per hour plus tips. The work schedule is AM/PM. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan terms. Seasonal and temporary roles are not eligible for the listed benefits. Most work is performed outdoors for extended periods, potentially for the entire shift. Employees may experience extreme heat and cold; weather protection may be provided, but protection from temperature changes is not guaranteed. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
Complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including performing these operations with American money.
Ability to understand 24-hour and military time systems and rates applicable to time passed.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet, use guest last names, use the salutation of the day, welcome guests, and follow proper phone etiquette.
Remain in designated areas when not completing other tasks, provide thorough room presentations, assist with room changes, and maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests; assist with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions; and arrange off-site transportation using only approved taxi or transport services.
Tag individual bags correctly for storage and ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area; deliver messages, items, and guest amenities as requested.
Complete assigned tasks promptly as instructed by the Account Manager.