Bell Attendant - Renaissance Hotel Cincinnati

Towne Park•Cincinnati, OH

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role assists with luggage delivery and pickup during guest arrivals and departures, offers room presentations and help with room changes, and provides information and assistance regarding the hotel and the surrounding area. The Bell Attendant maintains a pleasant and professional demeanor with guests, coworkers, and clients, and keeps the guest services area clean and orderly. The position requires a high school diploma or GED, completion of Towne Park’s Wheelchair Safety Training course, and one to three months of related experience and/or training. The work schedule can include AM and PM shift times. Compensation is based on job-related skills, experience, education or training, and location.

Requirements

High school diploma or GED.
Complete the Wheelchair Safety Training course provided by Towne Park.
One to three months of related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

Acknowledge and greet guests within five feet in a professional and friendly manner, use guests’ last names, and welcome them with the appropriate salutation.
Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
Assist guests with luggage, including delivery and pickup during arrival and departure, and correctly tag bags stored in the bell storage area.
Provide thorough room presentations and assist guests with room changes when needed.
Maintain in-depth knowledge of the hotel’s rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions.
Arrange transportation to off-site locations using only approved taxi or transport services.
Ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area.
Deliver messages, items, and guest amenities as requested.
Complete all assigned tasks in a timely manner as instructed by the Account Manager.