Bell Attendant - Renaissance Hotel Cincinnati

Towne Park•Cincinnati, OH

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage during arrivals and departures. The role maintains a pleasant and professional demeanor, greets guests, uses their last names and the appropriate salutation, and follows Towne Park phone etiquette. The attendant waits in designated areas when not performing other duties, presents guest rooms, assists with room changes, and maintains detailed knowledge of hotel rooms, meeting facilities, and public areas. Duties also include opening vehicle and hotel doors; helping with directions, taxis, reservations, and other inquiries; sharing information about hotel amenities, meeting rooms, and local attractions; and arranging transportation to off-site locations through approved services. The Bell Attendant tags and stores luggage correctly, ensures guests and luggage are transported safely, keeps the guest services area clean and orderly, and delivers messages, items, and guest amenities as requested. The attendant completes tasks promptly as instructed by the Account Manager. The work schedule may include AM or PM shifts.

Requirements

High school diploma or general education degree (GED).
One to three months of related experience and/or training.
Must complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using units of American money.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Provide attentive, friendly, and efficient hospitality services to guests.
Assist guests with luggage, including delivery and pickup during arrival and departure.
Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
Acknowledge and greet guests within five feet, use guest last names, welcome guests with the salutation of the day, and follow Towne Park phone etiquette.
Remain in designated areas when not completing other tasks.
Conduct thorough room presentations and assist guests with room changes when needed.
Maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries.
Provide information about the hotel, meeting rooms, amenities, and local attractions.
Assist guests with off-site transportation using only approved taxi or transport services.
Correctly tag individual bags for storage in the bell storage area.
Ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area.
Deliver messages, items, and guest amenities as requested.
Complete tasks in a timely manner as instructed by the Account Manager.