Overnight Hotel Valet Attendant - Renaissance Dallas Plano

Towne Park•Plano, TX

2d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and supports guests with directions, transportation, reservations, facility information, and other requests. The attendant also explains parking rates and retrieval procedures, manages vehicle keys and claim checks, records vehicle and ticket details, and collects parking revenue when needed. The position is based at the Renaissance Dallas Plano and is scheduled for the overnight shift, normally 11:00 p.m. to 7:00 a.m. The schedule may change based on hotel business volumes and candidate availability. Most work is performed outdoors, sometimes for the full shift, and employees may encounter extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests and use their last names during interactions.
Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously, assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and vehicle retrieval procedures; manage vehicle keys and claim checks according to procedures.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect parking revenue when needed.