Overnight Valet Attendant - Renaissance Orlando at SeaWorld

Towne Park•Orlando, FL

7d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage when applicable, and supports guests during arrival and departure. Work is primarily outdoors, potentially for the entire shift, and includes exposure to hot and cold weather. Travel of up to 5% may be required. Both part-time and full-time schedules are available; the listed schedule is Monday, Friday, and Saturday overnight shifts. Compensation is $11.98 per hour, plus a $3 overnight differential and tips.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers, tens and hundreds, and American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical requirements, including lifting or moving objects using up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and guest amenities; shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.