Hotel Valet Cashiers - Turnberry Isle Resort Miami

Towne Park•Aventura, FL

1d•Onsite

About The Position

The Cashier is responsible for accurately collecting and reconciling revenue while providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The role involves welcoming and assisting guests, answering questions, processing payments, maintaining accurate records, and operating cashiering equipment. The position is based at Turnberry Isle Resort Miami and has an AM/PM work schedule. The hourly base pay range is $15 per hour. The job is routine and performed according to established practices and procedures, with specific directions and frequent checks of the work. Decisions are made within operational instructions and departmental guidelines. The majority of work is performed outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
One to three months of related experience and/or training, or an equivalent combination of education and experience.
Basic math knowledge.
Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet the described physical demands, including extended periods sitting or standing, and lifting or exerting up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and treat guests and associates with courtesy, respect, and dignity.
Remain accurate and composed under pressure, welcome guests using appropriate salutations, and follow Towne Park phone etiquette.
Assist guests with directions and inquiries, and provide information about facility outlets, meeting rooms, amenities, and local attractions.
Determine guest charges; process cash, credit, or direct-billing payments; categorize tickets for audits; collect and reconcile revenue; and provide payment receipts.
Complete accurate and timely shift reports, follow procedures for cash banks, operate registers, gates, and credit card machines, and obtain information about daily events and rates.
Complete tasks promptly as instructed by the Lead Cashier or Account Manager.