Overnight Lead Valet Attendant - Turnberry Isle Resort Miami

Towne Park • Aventura, FL

1d • Onsite

About The Position

The Guest Service Captain orchestrates the service experience for hotel guests while working alongside coworkers to ensure that site service standards are met or exceeded. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a manager role, but may involve handling critical issues and making judgment calls when expediency is a priority. For non-urgent issues, the employee reports the facts to the manager and seeks instruction.

The role delivers guest hospitality, checks in arriving guests, explains parking and retrieval procedures, and parks and retrieves vehicles. It also supports bell services, responds to guest inquiries, maintains knowledge of the hotel and local area, helps lead coworkers in delivering guest service, and completes vehicle, revenue, and shift documentation. The work schedule is overnight, 11 p.m. to 7 a.m. The hourly base pay is $17 plus tips.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver's license and clean driving record.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English; understand simple written instructions and correspondence; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to apply reasoning and understanding to carry out written, oral, or diagrammed instructions.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time systems, and understand rates applicable to elapsed time.
• Ability to meet the position's physical demands, including extended periods sitting or standing, walking, and lifting or exerting force as described.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site's hospitality standards.
• Open vehicle and hotel doors; check in arriving guests; explain parking and retrieval procedures; park and retrieve vehicles carefully; and handle guest complaints and difficult situations.
• Use proper phone etiquette, remain in designated areas when not assisting guests, provide room presentations for bell services, deliver and pick up items from guest rooms, and assist with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other pertinent information.
• Promote teamwork, lead by example, communicate effectively, guide coworkers in delivering guest service, assign routine roles, and assign non-ordinary roles or reduce staffing as directed by the Account Manager.
• Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, complete vehicle ticket and damage documentation, and secure keys on a belt clip or in a locked key box.
• Ensure staff do not provide lift services to hotel or hospital guests; check wheelchairs for safe operation before use and clean them after use; protect guest confidentiality under HIPAA requirements and secure customer financial and identifying information.
• Assist the Account Manager with work schedules and notify coworkers of schedule changes or openings as requested.
• Identify and collect revenue for vehicles, complete cash drop documentation, prepare shift reports and paperwork accurately, and reconcile revenue and tickets at the end of each shift.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED