Overnight Valet Attendant-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

9d

About The Position

The Overnight Valet Attendant, referred to in the description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality service. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and retrieval procedures, manages vehicle keys and claim checks, completes vehicle and ticket records, and collects parking revenue when needed. The position follows established practices and procedures, with work frequently checked or verified. The schedule requires availability from 11 p.m. to 7 a.m. The role is primarily outdoors for extended periods and may involve travel of up to 5%.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using three-digit numbers and tens and hundreds, including calculations involving American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the physical requirements of the role, including extended periods sitting or standing, and occasional lifting or exertion of up to 100 pounds, frequent exertion of up to 50 pounds, and constant exertion of up to 20 pounds.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested, and shuttle guests to destinations approved by the location.
• Explain parking rates and vehicle retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect vehicle parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401k retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED