Valet Attendant-(CamelBack Mountain Resort)

Towne Park • Tannersville, PA

8d

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests during arrival and departure. The position also provides information and directions, handles vehicle claim and ticket procedures, and collects parking revenue when needed.

The role follows established practices and procedures under specific operational directions, with work checked or verified frequently. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying to work, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to perform basic arithmetic, including operations with three-digit numbers and American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to talk or hear, and to sit or stand for extended periods; may also need to run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and/or up to 20 pounds constantly to move objects.
• Vision abilities required include close, distance, color, peripheral, and depth perception, as well as adjusting focus.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested, and shuttle guests to location-approved destinations.
• Explain parking rates and vehicle retrieval procedures to guests.
• Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; benefits are subject to change and plan or program terms. Seasonal and temporary roles are not eligible for these benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED