Lead Valet Attendant-(CamelBack Mountain Resort)

Towne Park • Tannersville, PA

8d • Onsite

About The Position

The Lead Valet Attendant coordinates the guest service experience while working with coworkers to meet or exceed the site’s service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may involve responding to critical issues and making judgment calls when prompt action is needed. For non-urgent issues, the attendant reports the facts to the manager and seeks direction.

The attendant welcomes hotel guests, opens doors, explains parking and retrieval procedures, and parks and retrieves vehicles safely. The role also provides bell services, directions, and information about the facility and local attractions; supports coworkers in delivering guest service; handles vehicle tickets, keys, claims, and revenue; and completes shift reports and related paperwork. The position requires outdoor work for extended periods and may involve exposure to extreme heat or cold.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Must pass a criminal background check, motor vehicle record check, and drug screen.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Valid driver’s license and clean driving record; must maintain both.
• Ability to drive a manual-transmission vehicle.
• Ability to speak, read, and write Standard English and understand simple instructions, correspondence, and memos; ability to write simple correspondence and present information in one-on-one and small-group situations.
• Ability to apply reasoning to carry out written, oral, or diagram-based instructions.
• Ability to perform basic arithmetic with three-digit numbers, American currency, and units of time; understand 24-hour and military time and rates based on elapsed time.
• Ability to meet the listed physical demands, including extended sitting or standing, walking, handling objects, climbing stairs, and lifting or moving items.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and provide the site’s expected hospitality.
• Open vehicle and hotel doors; check in arriving guests and explain parking and retrieval procedures; park and retrieve vehicles slowly and cautiously; handle guest complaints and difficult situations calmly.
• Use proper phone etiquette, assist with bell services and delivery or pickup of items, and help guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, and parking rates.
• Lead by example and communicate effectively; help lead coworkers in providing guest service, assign routine roles, assign non-routine roles when directed by the Account Manager, and reduce staffing during a shift when directed and business conditions require it.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys; complete vehicle ticket information, damage surveys, and claim receipts; secure keys on a belt clip or in a locked key box.
• Do not provide lift services to hotel or hospital guests; offer a hand for assistance. Check wheelchairs for safe operation before each use and clean them after each use.
• Protect guest confidentiality in accordance with HIPPA requirements and safeguard customer financial and identifying information.
• Assist the Account Manager with building schedules and notifying associates of schedule changes or openings.
• Identify and collect revenue for vehicles; complete cash drop slips, cash drop envelopes, shift reports, and other paperwork accurately; reconcile revenue and tickets at the end of each shift.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED