Valet Attendant-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

9d • Onsite

About The Position

The Valet Attendant, described in the job details as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during guest arrivals and departures where applicable. The attendant also helps guests with directions, transportation, reservations, facility information, and other requests, while following established operational procedures for vehicle keys, claim checks, parking records, and payments.

The position requires open availability. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required. The stated pay is $14 per hour plus tips averaging $20–$40 per shift.

Requirements

• High school diploma or GED.
• Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the stated physical demands, including extended sitting or standing, movement and handling tasks, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not performing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the location on key tags after parking vehicles.
• Calculate and collect vehicle payments when needed.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED