Lead Valet Attendant-(CamelBack Mountain Resort)

Towne Park • Pocono Township, PA

9d • Onsite

About The Position

The Lead Valet Attendant orchestrates the hotel guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties and providing troubleshooting or guidance when the manager is not on-site. The position is not a manager role, but may involve addressing critical issues and making judgment calls when prompt action is needed; non-urgent issues are reported to the manager for direction.

The attendant welcomes guests, explains vehicle parking and retrieval procedures, parks and retrieves vehicles, supports bell services, and answers guest inquiries. The role also leads coworkers by example, coordinates routine assignments, handles valet tickets and vehicle keys, protects guest and customer information, and assists with scheduling, revenue collection, cash drops, and shift reporting.

The position pays $16 per hour plus tips averaging $20–$40 per shift. The schedule requires open availability. Work is primarily outdoors, potentially for the entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
• Complete the Wheelchair Safety Training course provided by Towne Park.
• Six months of related experience and/or training, or an equivalent combination of education and experience.
• Maintain a valid driver's license and clean driving record.
• Ability to drive a manual transmission vehicle.
• Ability to speak, read, and write Standard English; comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to apply reasoning and understanding to follow written, oral, or diagrammed instructions.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
• Ability to understand 24-hour and military time systems and clearly understand rates applicable to elapsed time.
• Ability to meet the physical demands of the position, including extended periods sitting or standing and exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly to move objects.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site's service standards.
• Open vehicle and hotel doors, check in arriving guests, and explain vehicle parking and retrieval procedures.
• Park and retrieve vehicles slowly and cautiously, maintaining accuracy and composure when handling complaints or difficult situations.
• Use proper phone etiquette, remain in appropriate areas when not assisting guests, conduct room presentations for bell services, deliver and pick up items from guest rooms, and assist guests with directions, taxis, reservations, and other inquiries.
• Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, local attractions, parking rates, and other relevant information.
• Promote teamwork and lead coworkers in providing guest service; assign routine roles and, at the Account Manager's direction, assign non-routine roles or reduce staffing when business conditions require.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys; complete vehicle ticket information, damage surveys, and claim-check receipts.
• Secure vehicle keys on a belt clip or in a locked key box.
• Ensure staff do not provide lift services to hotel or hospital guests, and instead offer a hand for assistance; check wheelchairs for safe operation before each use and clean them afterward.
• Protect guest confidentiality in accordance with HIPPA requirements and safeguard customer financial and identifying information.
• Assist the Account Manager with building work schedules and notify coworkers of schedule changes or openings on the manager's behalf.
• Identify and collect revenue for vehicles, complete accurate cash drop slips and envelopes, prepare shift reports and paperwork, and reconcile revenue and tickets at the end of each shift.

Benefits

• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Employees may enroll in the company's 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED