Hotel Banquet Server - ON CALL

Elvis Presley Enterprises•Memphis, TN

119d

About The Position

The Hotel Banquet Server works in the Banquet Department at The Guest House at Graceland, which supports event and meeting spaces at The Guest House at Graceland and Elvis Presley Memphis. The server welcomes guests, provides attentive service during dining experiences, and serves meals and beverages with sensitivity to timing and environmental cues. This is an on-call position in the Sales and Catering Department with variable and flexible hours, including evenings, weekends, holidays, and overtime as required. The role requires knowledge of banquet function details and service procedures, including event orders, menus, beverages, room arrangements, service timing, and guest requests. The server prepares and maintains assigned areas, serves and clears courses, supports buffets and receptions, handles point-of-sale transactions, and completes closing duties. The position also requires compliance with liquor regulations, health codes, company grooming standards, and confidentiality requirements. A uniform is required. Candidates must pass a background check and pre-employment drug test.

Requirements

High school education or equivalent.
Good verbal and written communication skills.
Exceptional organizational skills.
Ability to work in a fast-paced business.
Ability to work independently with little or no supervision.
Knowledge of food service styles, including French, Russian, and Butler-style service.
TIPS certification, or ability to obtain it within 60 days of hire.
Ability to stoop, reach, walk, and stand for long periods.
Ability to lift boxes weighing up to 50 pounds.
Ability to speak clearly and distinctly.
Ability to work flexible hours, holidays, weekends, and overtime as necessary.
Ability to pass a background check and pre-employment drug test; alcohol and illegal drug screening is required before hiring and during employment.
Must wear a uniform and must not smoke or eat in the work area.

Nice To Haves

Prior server experience.
Prior bartender experience.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Read and understand Banquet Event Orders (BEOs), including details and notes.
Anticipate guests’ needs, respond promptly, acknowledge guests, and maintain positive guest relations.
Provide accurate information about hotel services, features, and local attractions and activities.
Maintain cleanliness, sanitation, and organization in assigned work areas.
Understand assigned function requirements, including side work, menu details, wines and champagne, cash bar prices, station assignments, table set-up, group details, attendance, service hours, special requests, service order, and room traffic flow.
Obtain TIPS certification within 60 days of hire if not already certified, and comply with state liquor regulations.
Complete pre-function side work as assigned.
Greet guests and assist them with seating.
Serve food courses and non-alcoholic beverages according to function requirements.
Clear each course according to procedures.
Remove tabletop items, linen, and equipment from function rooms as designated.
Set up, monitor, refresh, and break down coffee breaks, receptions, and buffet tables according to group requirements.
Complete closing duties, including breaking down goods, cleaning equipment, restocking, storing reusable goods, transporting dirty linen to Laundry, stocking condiments, and securing storage areas.
Use the Point of Sales system and follow payment, cash-handling, and credit policies and procedures.
Assist the Banquet Houseman with room set-ups as assigned.
Maintain a neat, clean, and well-groomed appearance according to company standards.
Follow health codes and requirements and maintain confidentiality.