Hotel Banquet Manger - Full Time - Year Round

Steamboat Ski Resort•Steamboat Springs, CO

About The Position

The Hotel Banquet Manager plans, coordinates, and supervises banquet operations and events, ensuring event preparation, presentation, and service meet high-quality standards. The role works with Catering and Sales, Food & Beverage managers, restaurant managers, and other company personnel to plan and evaluate services, coordinate staffing, and address client feedback. It requires a highly organized, detail-oriented professional who can work independently and maintain positive relationships in a high-pressure environment. This is a full-time, year-round position in Steamboat Springs, Colorado.

Requirements

At least three years of experience in hotel banquet management.
At least two years of previous work history or education.
Previous cash-handling experience.
Knowledge of Microsoft Office, including extensive knowledge of Excel.
Strong organization and attention to detail, with the ability to work with multiple departments and personalities in a high-pressure environment.
Ability to problem-solve effectively and maintain positive relationships with guests, staff, management, subordinates, and co-workers.
Ability to model the company’s Service Excellence standards.
Current service-of-alcohol training certification, or ability to obtain certification within three months of hiring.
Colorado-approved Alcohol Server Training certificate, or ability to attend an approved alcohol server training seminar within 30 days of employment.
Current Food Handler and Allergy training certificates, or ability to complete the required certification courses within 14 days of employment.
High school diploma or GED.
At least 18 years of age.
Ability to lift, push, and carry approximately 50 pounds.
Ability to stand and walk for prolonged periods.
Ability to communicate clearly in English, both verbally and in writing.
Ability to work outdoors in varying weather conditions.
Valid driver’s license and ability to pass validation of the Alterra Driving Standards Policy.

Nice To Haves

Prior experience as a banquet captain and server in a 4-Diamond hotel.
Prior accounting experience.
Experience with RTP and UltiPro; knowledge of Delphi software is helpful.
Experience with basic food-service administrative functions, such as ordering, inventory control, staff scheduling, and cash reports.
Experience working with a variety of commercial food-service equipment.

Responsibilities

Ensure all aspects of events and functions are addressed and that event standards and presentation demonstrate service excellence.
Review banquet event orders (BEOs) to ensure the department is prepared for all functions.
Plan, supervise, and coordinate the daily operations of banquet functions.
Supervise and assist with banquet operations, including table setup, stocking service stations, taking orders, serving, clearing and cleaning tables, and setting up bars and other service stations.
Confer with Catering and Sales, Food & Beverage managers, and other company personnel to plan, coordinate, and evaluate services and activities.
Plan and conduct staff meetings; communicate with staff to coordinate banquet activities, assign and check work, and resolve problems.
Supervise guest counts at meetings, breaks, and meals and ensure bills are prepared.
Work with Restaurant Managers to cross-utilize service and setup staff.
Ensure alcohol policies are enforced.
Request supplies, including china, glassware, silverware, and meeting room supplies, from the purchasing agent.
Supervise inventory and orders for table linen, china, glassware, silverware, and chafing dishes.
Report client feedback to the Food & Beverage Senior Manager, Director of Catering and Convention Services, Catering Manager, and Hotel General Manager to evaluate event planning and performance.
Ensure understanding of and compliance with company policies, procedures, and regulatory requirements.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term disability, and long-term disability insurance, plus EAP, HSAs, and FSAs for eligible year-round, flex year-round, and season-to-season employees.
Apex-MEC minimum essential coverage plan available to seasonal employees without an offer of major medical coverage.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.