Vista and Banquet Supervisor (Full Time Year Round)

Crystal Mountain • Thompsonville, MI

4d

About The Position

The Vista and Banquet Supervisor provides hands-on leadership for Vista bar operations and banquet functions, ensuring exceptional guest service and efficient execution of daily operations, meetings, weddings, group functions, and special events. The position leads and supports Food & Beverage team members while maintaining Crystal Mountain standards for service, safety, sanitation, responsible alcohol service, and operational excellence.

The supervisor oversees Vista and assigned banquet operations, supports team members through training and direction, coordinates event details with internal departments, and helps ensure service areas, supplies, and equipment are ready for service. The role also supports staffing, reporting, inventory, cash controls, guest concerns, and Vista entertainment and promotions. Work may take place indoors or outdoors, and evenings, weekends, and holidays are a regular part of the schedule.

Requirements

• Strong guest-service, communication, organizational, and problem-solving skills.
• Knowledge of beverage, banquet, and event service standards.
• Ability to read and interpret BEOs and effectively communicate event requirements.
• Ability to coach, motivate, train, and provide direction to employees.
• Ability to prioritize multiple responsibilities and remain professional in a fast-paced, changing environment.
• Ability to collaborate effectively with Food & Beverage and other resort departments.
• Basic proficiency with point-of-sale systems and Microsoft Office applications.
• Dependability, self-direction, and commitment to Crystal Mountain's Core Values.
• Must meet applicable requirements to sell and serve alcoholic beverages and maintain required responsible alcohol-service training.
• Ability to stand and walk for extended periods and frequently bend, stoop, reach, push, pull, lift, and carry.
• Must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Ability to safely move tables, chairs, equipment, beverage products, supplies, and other materials associated with Vista and banquet operations.
• Excellent attendance and reliability.

Nice To Haves

• Previous supervisory or team-lead experience.
• Previous bartending, banquet, restaurant, catering, hotel, resort, or Food & Beverage experience.
• High school diploma or equivalent.
• Previous Food & Beverage experience, with banquet, bartending, restaurant, hotel, or resort experience strongly preferred.
• Previous supervisory, lead, or Banquet Captain experience.
• A combination of education and related experience that enables successful performance of the position will be considered.

Responsibilities

• Supervise Vista operations and assigned banquet functions, including setup, service, room transitions, and breakdown.
• Lead banquet captains, bartenders, banquet servers, attendants, and other assigned team members by providing training, coaching, direction, and support.
• Review Banquet Event Orders (BEOs), conduct pre-shift or pre-function meetings, and communicate event details, assignments, and service expectations.
• Coordinate food and beverage service with Culinary, Conference Services, and other resort departments.
• Provide hands-on support during shifts and events to ensure timely, professional, and engaging guest service.
• Anticipate guest needs and resolve concerns promptly and professionally.
• Ensure compliance with responsible alcohol service, food handling, sanitation, cash-handling, and workplace safety requirements.
• Maintain beverage inventory and par levels, complete required inventory counts, and assist with product ordering.
• Monitor banquet supplies, linens, equipment, and other service items to support operational needs.
• Ensure Vista, banquet, bar, and service areas are clean, organized, properly maintained, and prepared for service.
• Assist with hiring, onboarding, scheduling, training, and development of Vista and Banquet team members.
• Monitor attendance and complete required payroll, tip, cash, event, and operational reporting.
• Review cash over/short reporting and assist with resolving discrepancies.
• Assist with Vista entertainment, promotions, and related operational needs.
• Communicate staffing needs, event changes, maintenance concerns, equipment issues, and guest feedback to management.
• Exemplify Crystal Mountain's Core Values and reinforce guest-service expectations with team members.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED