Hotel Banquet Manger - Full Time - Year Round

Alterra•Steamboat Springs, CO

2d•$64,000 - $75,000•Onsite

About The Position

The Hotel Banquet Manager plans, supervises, and coordinates banquet operations and events, ensuring event details are addressed and service and presentation meet high-quality standards. The role reviews banquet event orders, coordinates with catering, sales, food and beverage managers, restaurant managers, and other personnel, and oversees staff, guest counts, supplies, inventory, and event billing. The position requires at least three years of hotel banquet management experience and front-of-house experience. Prior banquet captain or server experience in a four-diamond hotel is preferred. This is a full-time, year-round position in Steamboat Springs, Colorado.

Requirements

At least three years of experience in hotel banquet management.
At least two years of previous work history or education.
Previous cash-handling experience.
Knowledge of Microsoft Office, including extensive knowledge of Excel.
Strong organization and attention to detail, with the ability to work across departments and with different personalities in a high-pressure environment.
Ability to problem-solve effectively and maintain positive relationships with guests, staff, management, subordinates, and coworkers.
Ability to serve as a consistent role model for the company's Service Excellence standards.
Current service-of-alcohol training certification, or ability to obtain certification within three months of hire.
Colorado-approved Alcohol Server Training certificate, or attendance at a Colorado-approved alcohol server training seminar within 30 days of employment.
Current Food Handler and Allergy training certificates, or completion of the company’s Food Handler and Aller-train courses within 14 days of employment.
High school diploma or GED.
At least 18 years of age.
Ability to lift, push, and carry approximately 50 pounds.
Ability to stand and walk for prolonged periods.
Ability to communicate clearly in English, both verbally and in writing.
Ability to work outdoors in all kinds of weather.
Valid driver’s license and ability to pass validation under the Alterra Driving Standards Policy.

Nice To Haves

Prior experience as a banquet captain and server in a four-diamond hotel.
Prior accounting experience.
Experience with RTP and UltiPro.
Knowledge of Delphi software.
Experience with basic food-service administrative functions, including ordering, inventory control, staff scheduling, and cash reports.
Experience working with a variety of commercial food-service equipment.

Responsibilities

Independently ensure that all aspects of events and functions have been addressed.
Ensure each event meets high-quality presentation and service excellence standards.
Review banquet event orders and confirm the department is prepared for all functions.
Plan, supervise, and coordinate the daily operations of banquet functions.
Supervise and assist with banquet service operations, including table setup, stocking service stations, taking orders, serving, clearing and cleaning tables, and setting up bars and other service stations.
Coordinate with catering and sales, food and beverage managers, and other personnel to plan, coordinate, and evaluate services and activities.
Plan and conduct staff meetings; communicate banquet activities; assign and check work; and resolve problems.
Supervise guest counts at meetings, breaks, and meals, and ensure bills are prepared.
Work with restaurant managers to cross-utilize service and setup staff.
Ensure alcohol policies are enforced.
Request china, glassware, silverware, and meeting-room supplies from the purchasing agent.
Supervise inventory and orders for table linen, china, glassware, silverware, and chafing dishes.
Report client feedback to the F&B Senior Manager, Director of Catering and Convention Services, Catering Manager, and Hotel General Manager to support ongoing evaluation of event planning and performance.
Ensure understanding of and compliance with company policies, procedures, and regulatory requirements.
Perform other duties as assigned.

Benefits

Free Alterra Mountain Pass for eligible employees and eligible dependents for winter and summer, and a free IKON Pass for eligible employees.
Discounted skiing and riding for friends and family of eligible employees.
Vacation and sick time policies for eligible employees.
Discounts on outdoor gear, apparel, rental cars, and other items.
Medical, dental, vision, life, AD&D, short-term and long-term disability insurance, EAP, HSAs, and FSAs for year-round, flex year-round, and season-to-season employees.
Apex-MEC minimum essential coverage plan for eligible seasonal employees without an offer of major medical coverage, including preventive and urgent care visits, telehealth, limited hospitalization, prescription drug benefits, and multilingual behavioral health.
401(k) plan with company match.
Discounted tuition with a partner online university.
Paid parental leave of up to six weeks for eligible employees.
Free regional bus pass.