Hotel Assistant General Manager- Hampton Inn Buffalo Downtown
About The Position
Buffalo Lodging Associates is hiring an Assistant General Manager for the Hampton Inn & Suites by Hilton-Buffalo Downtown in Buffalo, New York. Buffalo Lodging Associates owns and manages 50 hotel properties and has partnered with major hotel brands including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International, and Radisson Hotels. The role assists General Managers by providing leadership, guidance, and support to hotel teams while fostering the company’s values of Excellence, Passion, Integrity, and Inclusive. The Assistant General Manager manages hotel operations as needed when a property lacks management coverage or when assigned to support leadership. The position oversees facility operations in the General Manager’s absence and manages front office operations, including direct supervision of front desk and food and beverage staff.
Requirements
- Two years of related management experience and hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Working knowledge of hotel operations, including security and safety programs, personnel (HR) relations, quality assurance programs, and long-range planning.
- Bachelor’s degree in hotel management, business, or a related field, or an equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid driver’s license.
Responsibilities
- Manage hotel operations as needed when management is absent or when assigned to provide leadership support.
- Oversee facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and directly supervise front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Interview, hire, train, appraise, reward, coach, and supervise employees; plan, assign, and direct work; address complaints and resolve concerns.
- Complete administrative work including reporting, inventories, and accounting processes.
Benefits
- Weekly pay
- Paid vacation, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Travel discounts on branded properties
- Career growth opportunities
- Competitive compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
