General Manager | Hershey Hampton Inn

SHANER•Hummelstown, PA

About The Position

The General Manager manages all hotel operations and procedures in accordance with corporate policies and franchise standards, ensuring the hotel meets or exceeds goals for guest satisfaction, associate satisfaction, accountability, and profitability. The role leads the property’s sales and marketing efforts with the sales team, recruits and motivates the hotel team, supports superior guest satisfaction, operates hands-on, and serves as a visible leader in the community. The General Manager focuses on financial goals and budget targets, establishes financial objectives, and maintains payroll and purchasing controls to support profitability. The role ensures Shaner and franchise standards are followed; remains accessible to guests and employees; handles guest complaints; supports staff; and leads employee performance. The position also establishes and trains cleaning and safety procedures and works to achieve strong scores on customer service, cleanliness, and related inspections.

Requirements

Minimum of five years of progressive leadership experience in the hospitality industry.
Ability to communicate satisfactorily with guests, management, and co-workers.
High school graduate or equivalent.
Knowledge of budget preparation and cost controls.
Working knowledge of all hotel departments.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to apply good judgment in carrying out instructions.
Knowledge of the property management system.
Knowledge of local activities and attractions appropriate for clientele.
Availability to work a flexible schedule, including weekends, holidays, and varied shifts.

Nice To Haves

College degree in hospitality management or business.
CHA designation.
Bilingual English/Spanish.

Responsibilities

Manage all hotel operations and procedures in accordance with corporate policies and franchise standards.
Ensure the hotel meets or exceeds goals for guest satisfaction, associate satisfaction, accountability, and profitability.
Focus on hotel financial goals and budget targets.
Maintain payroll and purchasing controls to maintain and exceed profit goals.
Develop accurate and aggressive long- and short-range financial objectives consistent with property objectives.
Ensure all Shaner and franchise operating standards are followed.
Remain accessible to guests and employees.
Maintain complete knowledge of hotel features, room types, rates, availability, and expected arrivals and departures.
Handle guest complaints and ensure guest satisfaction.
Assist staff with their job functions to ensure optimum service to guests.
Lead employee performance to ensure productivity and a quality work environment.
Establish, maintain, and train standards and procedures for cleaning and safe working conditions in all departments.
Work to ensure high scores for customer service, cleanliness, and other related items on Shaner and franchise inspections.
Lead the sales team in developing the property's sales and marketing efforts.
Recruit, motivate, and inspire the hotel team to support superior guest satisfaction.
Serve as a hands-on operator and a visible leader in the community.
Perform other duties as assigned.