Hotel Assistant General Manager - Hampton Inn Albany

Hampton Inn Albany•Albany, NY

About The Position

The Hampton Inn Western Ave is seeking an experienced Hotel Assistant General Manager. The Assistant General Manager supports the General Manager in overseeing daily operations, driving team performance, enhancing guest and customer satisfaction, and ensuring profitability. The AGM serves as a leader, coach, and role model for team members while maintaining company standards and achieving business objectives.

Requirements

High school diploma required.
2–5+ years of supervisory or management experience.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and property/business management systems.
Strong problem-solving and decision-making capabilities.
Ability to work flexible schedules, including weekends and holidays when required.

Nice To Haves

Bachelor's degree in Business, Hospitality, or a related field preferred.

Responsibilities

Assist in managing daily business operations and ensuring smooth workflow.
Monitor operational standards, policies, and procedures.
Ensure compliance with company policies, safety regulations, and local laws.
Resolve operational issues and customer concerns promptly.
Recruit, train, coach, and develop team members.
Assist in scheduling staff and managing labor costs.
Conduct employee performance evaluations and provide feedback.
Foster a positive and productive work environment.
Ensure exceptional customer service and guest satisfaction.
Handle escalated customer complaints and service recovery situations.
Monitor customer feedback and implement improvements.
Support budgeting, forecasting, and financial planning activities.
Monitor expenses, payroll, and operating costs.
Analyze sales and performance reports to identify opportunities for growth.
Assist in achieving revenue and profitability targets.
Support sales initiatives and local marketing efforts.
Build and maintain relationships with customers, clients, and community partners.
Identify opportunities to increase revenue and improve operational efficiency.
Ensure proper maintenance of facilities, equipment, and company assets.
Monitor stock control and reduce waste.