General Manager - Hampton Inn

High Hotels Ltd.•Lancaster, PA

2d•Onsite

About The Position

High Hotels is seeking a Hotel General Manager for the Hampton Inn in Lancaster, Pennsylvania. The General Manager oversees all aspects of hotel operations and serves as the hotel's senior leader, fostering a positive environment for guests and associates while driving guest satisfaction, operational excellence, and property success. The role requires availability and flexibility to support a 24/7/365 operation and respond to operational needs as necessary. The General Manager leads hotel personnel, supports recruiting and development, administers policies, manages coworker relations and attendance, and ensures the property meets its operational, financial, service, maintenance, and housekeeping standards. The role also involves sales and marketing activities, monitoring the hotel's competitive position, maintaining community relationships, and supporting the company's sustainability efforts. Schedules vary with hotel business needs.

Requirements

College degree required.
At least 3 years of hotel operations experience required.
Previous leadership or supervisory experience in a hotel environment required.
Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
Ability to build relationships with guests, associates, vendors, and community partners.
Strong organizational, problem-solving, communication, and time-management skills.
Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
Valid driver's license required.
Availability and flexibility to support a 24/7/365 operation and respond to operational needs when necessary.

Nice To Haves

Hotel/restaurant management or culinary school education.
Experience overseeing front desk, housekeeping, food and beverage, or overall hotel operations.
Experience with hotel property management systems (PMS).
Food Handler Certification.
Bilingual English/Spanish.

Responsibilities

Identify, investigate, and evaluate opportunities to sell hotel services locally and regionally.
Appraise the hotel's current and future competitive position and develop or recommend marketing, promotion, and pricing strategies to maintain and increase market share.
Ensure immaculate housekeeping throughout the hotel.
Ensure superior maintenance, repair, and improvements of the building, equipment, and grounds.
Meet the hotel's budgetary, cost, financial, income, and profitability objectives.
Select, train, and develop hotel personnel; assist with recruiting and selecting personnel.
Interpret and administer policies, rules, and regulations affecting hotel activities.
Ensure fair and equitable coworker relations and address coworker problems as needed.
Promote a favorable image of the hotel and company through involvement in civic, cultural, religious, and community activities.
Audit and certify daily and monthly financial reports and act as a control point for hotel financial activity.
Monitor coworker attendance and follow up as appropriate.
Work varying schedules to meet the hotel's business needs.
Maintain a neat, clean, and well-groomed appearance in accordance with brand standards.
Comply with High Hotels rules and regulations for safe and efficient hotel operations.
Support the company's sustainability efforts and ensure implementation and compliance at the hotel.
Perform assigned sales functions to sell hotel services locally and regionally.
Participate in local and regional tourism and community organizations to enhance the hotel's community involvement.