General Manager - Hampton Inn

High Companies•Manheim Township, PA

2d•Onsite

About The Position

High Hotels is seeking a Hotel General Manager for the Hampton Inn in Lancaster, Pennsylvania. The General Manager oversees all aspects of hotel operations and fosters a positive, engaging environment for guests and associates while delivering service that supports guest satisfaction, operational excellence, and property success. As the hotel's senior leader, the role requires flexibility to support a 24/7/365 operation and respond to operational needs when necessary. The General Manager is responsible for the hotel's sales and marketing efforts, housekeeping and property maintenance, financial performance, personnel selection and development, policy administration, coworker relations, and community engagement. The position also supports the company's sustainability efforts by ensuring that relevant actions are implemented and followed at the hotel.

Requirements

College degree required.
At least 3 years of hotel operations experience required.
Previous hotel leadership or supervisory experience required.
Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
Ability to build relationships with guests, associates, vendors, and community partners.
Strong organizational, problem-solving, communication, and time-management skills.
Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
Valid driver's license required.

Nice To Haves

Hotel/restaurant management or culinary school education.
Experience overseeing front desk, housekeeping, food and beverage, or overall hotel operations.
Experience with hotel property management systems (PMS).
Food Handler Certification.
Bilingual English/Spanish.

Responsibilities

Identify, investigate, and evaluate opportunities to sell hotel services locally and regionally.
Assess the hotel's competitive position and recommend marketing, promotion, and pricing strategies to maintain and increase market share.
Ensure immaculate housekeeping throughout the hotel.
Ensure superior maintenance, repair, and improvement of the building, equipment, and grounds.
Meet established budgetary, cost, income, profitability, and other financial objectives.
Select, train, and develop hotel personnel, and assist with recruiting and selecting other personnel.
Interpret and administer policies, rules, and regulations affecting hotel activities.
Promote fair and equitable coworker relations and address coworker problems.
Promote a favorable image of the hotel and company through involvement in civic, cultural, and religious activities in the community.
Audit and certify daily and monthly financial reports and serve as a control point for financial activity.
Monitor coworker attendance and follow up as appropriate.
Work varying schedules to reflect the hotel's business needs.
Maintain a neat, clean, and well-groomed appearance in accordance with brand standards.
Comply with High Hotels rules and regulations for safe and efficient hotel operations.
Support High Hotels' sustainability efforts and ensure implementation and compliance at the hotel.
Perform assigned sales functions to sell hotel services locally and regionally.
Recommend competitive-positioning and marketing strategies to the Regional Manager, High Hotels, Ltd.
Participate in local and regional tourist and community organizations to enhance the hotel's community involvement.