General Manager - Hampton Inn

The High Companies•Lancaster, PA

23h•Onsite

About The Position

High Hotels is seeking a Hotel General Manager for the Hampton Inn in Lancaster, Pennsylvania. The General Manager oversees all aspects of hotel operations and leads efforts to foster a positive, engaging environment for guests and associates while delivering exceptional service, guest satisfaction, operational excellence, and property success. As the hotel’s senior leader, the role requires flexibility and availability to support a 24/7/365 operation and respond to operational needs as necessary. The General Manager is responsible for hotel sales and marketing activities, housekeeping and property upkeep, financial performance, personnel selection and development, and the administration of company policies. The role also represents the hotel in the community and supports implementation of High Hotels’ sustainability efforts. Work schedules vary according to the hotel’s business needs and the cyclical nature of hospitality.

Requirements

College degree required.
At least 3 years of hotel operations experience required.
Previous leadership or supervisory experience in a hotel environment required.
Demonstrated ability to lead, coach, and develop team members while maintaining high guest satisfaction standards.
Ability to build relationships with guests, associates, vendors, and community partners.
Strong organizational, problem-solving, communication, and time management skills.
Ability to work a flexible schedule, including evenings, weekends, holidays, and on-call situations as needed.
Valid driver’s license required.
Ability to support a 24/7/365 hotel operation and respond to operational needs when necessary.

Nice To Haves

Education in hotel or restaurant management, or culinary school education.
Experience overseeing front desk, housekeeping, food and beverage, or overall hotel operations.
Experience with hotel property management systems (PMS).
Food Handler Certification.
Bilingual English/Spanish.

Responsibilities

Identify, investigate, and evaluate opportunities to sell hotel services locally and regionally.
Assess the hotel’s competitive position and recommend marketing, promotion, and pricing strategies to maintain and increase market share.
Ensure the hotel maintains immaculate housekeeping, and that the building, equipment, and grounds are properly maintained, repaired, and improved.
Meet the hotel’s budgetary, cost, income, profitability, and other financial objectives.
Select, train, and develop hotel personnel, and assist with recruiting and personnel selection.
Interpret and administer policies, rules, and regulations affecting hotel activities.
Promote fair and equitable coworker relations and address coworker problems as they arise.
Promote a favorable image of the hotel and company through involvement in civic, cultural, religious, tourist, and community organizations and activities.
Audit and certify daily and monthly financial reports and act as a control point for hotel financial activity.
Monitor coworker attendance and follow up as appropriate.
Work varying schedules to reflect hotel business needs; support the operation and respond to needs as necessary.
Maintain a neat, clean, and well-groomed appearance and comply with High Hotels rules and regulations for safe and efficient hotel operations.
Support High Hotels’ sustainability efforts and ensure implementation and compliance at the hotel.
Perform assigned sales functions to sell hotel services locally and regionally.
Make recommendations to the Regional Manager regarding marketing, promotion, and pricing strategies.