Hotel Assistant General Manager- Hampton Inn Buffalo Downtown
About The Position
Buffalo Lodging Associates is seeking an Assistant General Manager for Hampton Inn & Suites by Hilton-Buffalo Downtown in Buffalo, New York. The role assists the General Managers by providing leadership, guidance, and support to hotel teams while fostering the company’s values of Excellence, Passion, Integrity, and Inclusive. The Assistant General Manager manages hotel operations as needed, including when management is absent from a property, and may provide leadership as assigned. In the General Manager’s absence, the role oversees facility operations across guest services, housekeeping, maintenance, sales, food and beverage, and human resources. The position also manages front office operations and directly supervises front desk and food and beverage staff. It addresses guest concerns while maintaining high franchise Guest Service scores, supports a positive and cooperative workplace, performs employee-supervision duties, and handles administrative work such as reporting, inventories, and accounting processes.
Requirements
- Two years of related management experience and hotel brand knowledge.
- Extensive experience with rooms, housekeeping, and food and beverage.
- Working knowledge of hotel operations, including security and safety programs, personnel (HR) relations, quality assurance programs, and long-range planning.
- Bachelor’s degree in hotel management, business, or a related field, or an equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership.
- Valid driver’s license.
Responsibilities
- Manage hotel operations as needed when property management is absent or provide leadership as assigned.
- Oversee facility operations in the General Manager’s absence, including guest services, housekeeping, maintenance, sales, food and beverage, and human resources.
- Manage front office operations and directly supervise front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Interview, hire, train, appraise, reward, and coach employees; plan, assign, and direct work; address complaints and resolve concerns.
- Perform administrative tasks, including reporting, inventories, and accounting processes.
Benefits
- Weekly pay
- Paid vacation, sick days, and holidays
- Medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Travel discounts on branded properties
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
