Hostperson, Binchotan Bar and Grille (Full Time)

AccorHotel • Kohala Coast, HI

1d • Onsite

About The Position

The Hostperson at Binchotan Bar & Grille helps create warm, personalized dining experiences in a luxury, upscale, fast-paced restaurant. The role welcomes guests, coordinates seating and service flow, manages reservations and guest requests, and maintains the cleanliness, setup, and ambiance of the restaurant and host stand. The position also includes opening and closing duties, supporting other Food & Beverage outlets when needed, and following hotel food safety, hygiene, and emergency procedures.

Requirements

• Ability to focus on guest needs while remaining calm and courteous.
• Good reading, writing, and oral proficiency in English.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented, with an eye for detail; self-motivated and energetic.
• Provide the state and federal requirements to work in Food and Beverage, including tuberculosis clearance.
• Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

• Ability to speak other languages.
• Basic understanding of local languages.

Responsibilities

• Provide warm, personal, and detailed service to create unique dining experiences for guests.
• Maintain a positive first impression through cleanliness, restaurant setup, and ambiance control.
• Prepare for anticipated dining traffic by communicating with servers and assigning server sections.
• Welcome guests, provide timely service and a fond farewell, and use guest names to personalize service.
• Maintain an adequate supply of clean menus.
• Keep the host stand and surrounding work areas clean and orderly.
• Control the flow of service by seating guests according to station rotation and maintaining the OpenTable guest-center reservation system.
• Handle reservation inquiries and incoming telephone calls, record special requests, and flag VIP guests for special attention.
• Perform assigned opening and closing side duties and set tables according to standards and procedures.
• Assist other Food & Beverage outlets during peak periods or when required.
• Follow hotel food safety and hygiene precautions, including HACCP standards.
• Follow hotel fire, life-safety, and emergency procedures.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by hotel management.

Benefits

• Competitive medical, prescription, and vision benefits.
• Employer-paid life and accidental death and dismemberment insurance, with additional coverage options available.
• 401(k) retirement savings plan with company matching.
• Paid time off, including vacation and personal holidays.
• Performance and incentive bonus opportunities.
• Colleague discounts, including 50% off resort dining, 50% off at the Fairmont Store, and 30% off Spa Without Walls treatments.
• Employee rates at more than 5,000 Accor hotels and Friends & Family travel privileges.
• Complimentary meals while working on property.
• Development resources and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed