Server (T), Binchotan Bar & Grille (Casual)

AccorHotel•Kohala Coast, HI

13h•$17•Onsite

About The Position

The Server at Binchotan Bar & Grille provides warm, personal, and detailed service in a luxury, upscale, fast-paced restaurant environment. The role supports an exceptional guest experience by maintaining the restaurant’s cleanliness, setup, and ambiance; staying knowledgeable about food and beverage offerings and hotel services; and serving orders promptly according to service standards. Servers also promote offerings, personalize service where possible, help maintain safe and hygienic operations, and assist other Food & Beverage outlets when needed.

Requirements

Ability to focus on guest needs while remaining calm and courteous.
Good reading, writing, and oral proficiency in English.
Ability to work cohesively and collaboratively as part of a team.
Detailed and service-oriented, with an eye for detail; self-motivated and energetic.
Provide the required state and federal qualifications to work in Food and Beverage, including Tuberculosis Clearance.
Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

Ability to speak other languages.
Basic understanding of local languages.

Responsibilities

Provide warm, personal, detailed service and unique dining experiences to guests.
Maintain the restaurant’s cleanliness, setup, and ambiance to create a positive first impression.
Maintain complete knowledge of food and beverage services, contents, preparation methods, outlets, and hotel services and features.
Upsell and promote food and beverage offers to maximize sales revenue.
Pick up and serve food and beverage orders promptly once they are ready.
Remember guests’ names and preferences when possible to provide personalized service.
Serve all food and beverages according to service standards.
Clear and tidy tables promptly after guests depart.
Perform assigned opening and closing side duties and set tables according to standards and procedures.
Assist other Food & Beverage outlets during peak times or when required.
Follow hotel food safety and hygiene precautions and standards, including HACCP.
Know and follow hotel fire, life-safety, and emergency procedures.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by hotel management.

Benefits

Medical, drug, and vision benefits for full-time and part-time employees; preferred-provider coverage starts at $16.98 for employees.
Employer-paid group life and accidental insurance coverage of $7,500, with coverage available for family members.
401(k)/retirement savings plan with matching program.
11 paid holiday/personal days per year.
10 days of paid vacation that begin accruing immediately.
50% discounts at hotel restaurants.
30% discount on retail items at the Fairmont Store.
30% discount on services at Spa Without Walls.
Employee discounts at Accor properties and Friends & Family rates at more than 5,000 hotels worldwide.
Complimentary meals in the employee dining facility.