Hostperson, Binchotan Bar and Grille (Full Time)

AccorHotel • Kohala Coast, HI

1d

About The Position

The Hostperson at Binchotan Bar & Grille creates warm, personal, and detailed dining experiences in a luxury, upscale, fast-paced restaurant. The role helps ensure an excellent first impression through cleanliness, setup, and ambiance, and supports smooth service by preparing for anticipated dining traffic and coordinating server sections. The Hostperson welcomes and seats guests, manages the flow of service and the OpenTable reservation system, responds to reservation inquiries and phone calls, records special requests, and identifies VIP guests for special attention. Other duties include maintaining clean menus and an orderly host stand, performing opening and closing side duties, setting tables, assisting other Food & Beverage outlets when needed, following food safety and hygiene standards, and knowing hotel fire, life-safety, and emergency procedures. The position also requires maintaining a high standard of personal appearance and hygiene and performing other reasonable duties assigned by hotel management.

Requirements

• Ability to focus attention on guest needs while remaining calm and courteous.
• Good reading, writing, and oral proficiency in English.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented, with an eye for detail; self-motivated and energetic.
• Provide the required state and federal documentation to work in Food & Beverage, including Tuberculosis Clearance.
• Must be legally eligible to work in the United States; the hotel cannot assist with obtaining U.S. work authorization.

Nice To Haves

• Ability to speak other languages; a basic understanding of local languages is an advantage.

Responsibilities

• Provide guests with warm, personal, and detailed service in a luxury, upscale, fast-paced environment.
• Create a positive first impression through cleanliness, restaurant setup, and ambiance control.
• Prepare for anticipated dining traffic by communicating with servers and assigning server sections.
• Welcome guests warmly, provide timely service, and offer a fond farewell, using guest names to personalize service.
• Maintain an adequate supply of clean menus.
• Keep the host stand and surrounding work areas clean and orderly.
• Control the flow of service by seating guests in station rotation and maintaining the OpenTable guest-center reservation management system.
• Handle reservation inquiries and incoming telephone calls, record guest requests, and identify VIP guests for special attention.
• Perform assigned opening and closing side duties and set tables according to standards and procedures.
• Assist other Food & Beverage outlets during peak times or when required.
• Follow hotel food safety and hygiene precautions, including HACCP standards.
• Know and follow hotel fire, life-safety, and emergency procedures.
• Maintain a high standard of personal appearance and hygiene.
• Perform other reasonable duties assigned by hotel management.

Benefits

• Competitive medical, prescription, and vision benefits.
• Employer-paid life and accidental death and dismemberment insurance, with additional coverage options available.
• 401(k) retirement savings plan with company matching.
• Paid time off, including vacation and personal holidays.
• Performance and incentive bonus opportunities.
• Colleague discounts, including 50% off resort dining, 50% off the Fairmont Store, and 30% off Spa Without Walls treatments.
• Employee rates at more than 5,000 Accor hotels and Friends & Family travel privileges.
• Complimentary meals while working on property.
• Development resources and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed