Host - BRU Burger Bar, Westerville
About The Position
As a Host at BRU Burger Bar, you are the first point of contact for guests and help create a welcoming start to their dining experience. You greet and seat guests, manage reservations and waitlists, communicate with restaurant staff, and help ensure an organized, smooth flow of service. The role requires a positive, guest-focused demeanor and the ability to stay professional in a busy environment. Training will be provided; previous host experience is preferred but not required. This position is classified as non-exempt and is eligible for overtime compensation under applicable regulations. The employer offers competitive compensation, a welcoming team environment, and opportunities for growth within the restaurant.
Requirements
- Excellent customer service and communication skills.
- Friendly, outgoing personality and positive attitude.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional in high-pressure situations.
- Ability to stand, walk, and move around the restaurant for extended periods.
- Ability to occasionally lift and carry items up to 20 pounds.
- Flexibility to work evenings, weekends, and holidays.
Nice To Haves
- Familiarity with reservation systems or software.
- Previous host or hostess experience; not required, and training will be provided.
Responsibilities
- Welcome guests with a friendly, positive attitude.
- Manage waitlists and reservations, estimate wait times, and keep waiting guests informed and comfortable.
- Escort guests to tables, present menus, and provide assistance as needed.
- Seat guests according to seating charts and server rotation to support efficient table turnover.
- Take and confirm reservations by phone or through the restaurant's reservation system, and keep reservation records accurate and current.
- Communicate guest preferences and special requests to servers and kitchen staff.
- Provide information about the restaurant, menu items, daily specials, and promotions.
- Assist with coat check when applicable.
- Handle guest inquiries, concerns, and special requests professionally and attentively.
- Coordinate with servers, bussers, and kitchen staff to manage guest flow and support efficient service.
- Keep the host stand and waiting area clean, organized, and stocked, and maintain menus and promotional materials in good condition.
Benefits
- Competitive compensation
- Welcoming team environment
- Opportunities for growth within the restaurant
- Eligible for overtime compensation in accordance with applicable regulations
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
