Host - BRU Burger Bar, Bloomington

CRG Dining•Bloomington, IN

3d•Onsite

About The Position

As a Host at BRU Burger Bar in Bloomington, you are the first point of contact for guests and play a crucial role in providing exceptional customer service. Your warm, welcoming demeanor sets the tone for the dining experience, while your organizational skills help ensure efficient seating and guest satisfaction. The role includes greeting and seating guests, managing reservations and waitlists, answering questions and handling requests, coordinating with restaurant staff, and keeping the host stand and waiting area clean and organized. The position requires standing, walking, and moving around the restaurant for extended periods, and occasionally lifting and carrying items up to 20 pounds. Flexibility to work evenings, weekends, and holidays is required. Training will be provided. The company offers competitive compensation, a welcoming team environment, and opportunities for growth within the restaurant.

Requirements

Excellent customer service and communication skills.
Friendly and outgoing personality with a positive attitude.
Strong organizational and multitasking abilities.
Ability to remain calm and professional in high-pressure situations.
Ability to stand, walk, and move around the restaurant for extended periods.
Ability to occasionally lift and carry items up to 20 pounds.
Flexibility to work evenings, weekends, and holidays.

Nice To Haves

Familiarity with reservation systems or software.
Previous host or hostess experience; experience is preferred but not required, and training will be provided.

Responsibilities

Welcome guests with a friendly, positive attitude.
Manage the waitlist and reservations, estimate wait times, and make guests comfortable while they wait.
Escort guests to tables, present menus, and provide assistance as needed.
Seat guests according to seating charts and server rotation to optimize table turnover.
Take and confirm reservations by phone or through the restaurant's reservation system.
Maintain an accurate, up-to-date reservation book.
Communicate special requests and guest preferences to servers and kitchen staff.
Provide guests with information about the restaurant, menu items, daily specials, and promotions.
Assist with coat check, if applicable.
Handle guest inquiries, concerns, and special requests professionally and attentively.
Communicate with servers, bussers, and kitchen staff to support efficient seating and service.
Relay important guest information to appropriate team members.
Coordinate with servers to manage guest flow and ensure a smooth dining experience.
Track waiting guests and notify them when their tables are ready.
Communicate waitlist status and estimated wait times to waiting guests.
Keep the host stand and waiting area clean, organized, and well-stocked.
Ensure menus, promotional materials, and other items are in good condition and readily available.