Host C2 (Fine Dining)

Cache Creek Casino Resort•Brooks, CA

About The Position

The Host is responsible for promptly and courteously greeting guests, seating them efficiently, managing reservations, communicating with staff, and keeping the dining area clean and orderly. The role requires a professional demeanor, adaptability in a dynamic environment, attention to detail, and collaboration with the team to deliver exceptional guest experiences. The Host maintains familiarity with menu items and daily specials, responds to special requests and unique circumstances, handles initial guest complaints and promptly informs the manager on duty, and upholds confidentiality regarding guest information. The role also includes supporting Servers and Server Assistants with bussing, seating, side work, and other duties assigned by management. The Host stays informed about company updates, policies, and training; follows safety and sanitation protocols; promotes Cache Creek Casino Resort and upholds RICH values; and attends required meetings and training. Flexibility to work evenings, weekends, and holidays is essential to meet restaurant operating needs. This position has no supervisory responsibilities.

Requirements

One year of previous related guest service experience or training, a GED/high school diploma, or an equivalent combination of experience and education.
Basic computer knowledge.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; and effectively present information in one-on-one situations with guests and employees.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry.
Ability to use common-sense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving a few concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License.
Ability to perform essential duties with or without reasonable accommodation.
Flexibility to work evenings, weekends, and holidays.

Responsibilities

Ensure tables are properly set before seating guests.
Manage seating charts and reservations with attention to detail.
Maintain familiarity with menu items and daily specials.
Assist Servers and Server Assistants with bussing tables, seating guests, side work, and duties assigned by management.
Maintain confidentiality regarding guest information and follow safety and sanitation protocols.
Respond promptly to special requests and unique circumstances.
Assist with initial guest complaints and immediately inform the manager on duty.
Retrieve menus from all areas of the restaurant as needed.
Stay knowledgeable about Cache Creek Casino Resort outlets, special events, concerts, and promotions.
Stay informed of company updates, policies, and ongoing training.
Collect and check menus, update menu inserts, and discard damaged menus.
Answer the phone promptly, state the restaurant name, and provide personal identification.
Promote Cache Creek Casino Resort positively and uphold RICH values.
Maintain knowledge of comp and coupon policies.
Attend all required meetings and training.