Host C2 (Fine Dining)

Cache Creek Casino Resort•Brooks, CA

About The Position

The Restaurant Host greets guests promptly and courteously, seats them efficiently, manages reservations, communicates with staff, and helps keep the dining area clean and orderly. The Host maintains a professional demeanor, adapts to a dynamic environment, and collaborates with the team to deliver exceptional guest experiences. The role requires attention to detail in managing seating charts and reservations and strong interpersonal skills when interacting with diverse guests and colleagues. The Host maintains familiarity with menu items and daily specials and may assist Servers and Server Assistants with bussing tables, seating guests, side work, and other duties assigned by management. The role also includes upholding guest-information confidentiality, following safety and sanitation protocols, responding promptly to special requests, assisting with initial guest complaints and immediately informing the manager on duty, and retrieving menus as needed. The Host stays knowledgeable about Cache Creek Casino Resort outlets, events, concerts, promotions, comp and coupon policies, company updates, and policies. Duties also include collecting and checking menus, updating menu inserts, discarding damaged menus, answering the phone promptly with the restaurant name and personal identification, promoting the resort positively, upholding RICH values, and attending required meetings and training. Scheduling flexibility, including evenings, weekends, and holidays, is essential to meet restaurant operational needs. This position has no supervisory responsibilities.

Requirements

One year of previous related guest service experience or training, a GED/high school diploma, or an equivalent combination of experience and education.
Basic computer knowledge.
Must be at least 21 years of age.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to effectively present information in one-on-one situations with guests and other employees.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply basic algebra and geometry concepts.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions and deal with problems involving a few concrete variables in standardized situations.
Cache Creek Casino Resort Tribal Gaming License.
Ability to perform essential duties satisfactorily with or without reasonable accommodation.

Responsibilities

Greet guests promptly and courteously and seat them efficiently.
Manage reservations and seating charts, and ensure tables are properly set before seating guests.
Communicate with staff and help maintain a clean and orderly dining area.
Maintain familiarity with menu items and daily specials.
Assist Servers and Server Assistants with bussing tables, seating guests, side work, and duties assigned by management.
Maintain confidentiality regarding guest information and follow safety and sanitation protocols.
Respond promptly to special requests or unique circumstances.
Assist with initial guest complaints and immediately inform the manager on duty.
Retrieve menus from all areas of the restaurant as needed.
Stay informed about Cache Creek Casino Resort outlets, special events, concerts, promotions, comp and coupon policies, company updates, and policies.
Collect and check menus, update menu inserts, and discard damaged menus.
Answer the phone promptly, stating the restaurant name and providing personal identification.
Promote Cache Creek Casino Resort positively and uphold RICH values.
Attend required meetings and training.