Host (Rock & Brews)

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

The Host greets guests and facilitates their experience by preparing reservations, organizing server sections, and maintaining efficient customer flow. The role communicates customer feedback and keeps staff informed about menu or operational changes. Hosts promote superior guest service and help maintain a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani. The Host greets guests, coordinates seating with management, kitchen, and serving staff, and helps ensure seating assignments do not overload the kitchen or a particular server. The role also supports guest satisfaction, responds to complaints, shares information about specials and events, performs cashier functions when needed, helps plan parties and special events, performs promotional services, and assists with table setup and end-of-shift duties.

Requirements

High School Diploma, GED, recognized equivalent of a high school diploma (RED), or foreign high school diploma (FHD).
Must be over 18 years of age.
Excellent interpersonal skills and the ability to foster a supportive and enabling team environment.
Friendly demeanor, good attitude, and excellent customer service skills.
Ability to communicate effectively in English.
Dependable, flexible, and available to work any shift, especially weekends.
Ability to perform a standing job involving bending and lifting for an 8- to 10-hour shift.
Willingness to work in a smoking environment.
Willingness to adhere to company health and safety measures.

Nice To Haves

Previous host/hostess experience.

Responsibilities

Promote superior guest service.
Maintain and perpetuate a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
Prepare and organize reservations.
Greet guests in a friendly and professional manner.
Coordinate with management, kitchen staff, and serving staff to seat guests with menus at appropriate tables according to the seating chart and in a way that does not overload the kitchen or a particular server.
Communicate with guests to ensure satisfaction with food and service.
Respond appropriately to customer complaints and bring issues to a manager's attention.
Inform guests about menu specials, entertainment, and area events.
Perform cashier functions as required.
Plan parties or special events.
Perform marketing and other promotional services.
Clean, clear, and set tables as required.
Participate in end-of-shift side duties.
Perform other tasks as assigned.