Host-ess - Copper Rock

Four Winds Casinos Career Site•South Bend, IN

About The Position

The Host-ess provides guests with a welcoming dining experience from initial reception through departure, following high guest-service standards. The role involves greeting and seating guests, managing reservations, answering questions, monitoring guest needs, and coordinating service with staff and marketing hosts. The Host-ess maintains menu knowledge, uses the reservation system, and records guest preferences to support future service. The position also promotes a fun atmosphere for casino guests and encourages mutual respect, dignity, and integrity among employees.

Requirements

Strong organizational and interpersonal skills.
Must possess or be able to obtain an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission.
Must obtain a Level 4 Gaming License.
Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Ability to perform basic addition, subtraction, division, and multiplication.
Ability to follow detailed but straightforward written or oral instructions and deal with problems involving a few concrete variables in standardized situations.
Regularly stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Frequently lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or G.E.D. preferred.
Previous server experience preferred.

Responsibilities

Greet guests upon arrival and promptly escort them courteously to a dining table.
Answer telephones and take reservations.
Verify reservations and complimentary offers, when applicable.
Maintain professional grooming and appearance and serve as a role model under the established policy.
Seat guests according to the established rotation procedure, distribute menus, and introduce staff.
Answer guest questions or refer them to appropriate management personnel when necessary.
Monitor guest needs and ensure requests are promptly fulfilled according to policies and procedures.
Maintain a professional rapport with marketing hosts and communicate needs to prioritize services.
Serve guests promptly, efficiently, and courteously in accordance with venue standards.
Record guest preference information in the reservation system for future service.
Use guests’ names when applicable.
Maintain knowledge of the menu and use the reservation system as directed.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.