Host(ess)

Perkins•North Port, FL

About The Position

As a Host(ess) at Perkins, you will provide friendly and efficient service to guests in accordance with company policies, procedures, programs, and performance standards. You will perform duties aimed at maximizing guest satisfaction and maintaining a quality work environment, as directed by the General Manager or Manager on Duty. The role includes greeting and seating guests, managing waiting lists and guest payments, maintaining reception and restroom cleanliness, supporting servers and bus persons, and assisting with pantry organization. Hosts(esses) also maintain bakery displays, recommend menu and bakery items, and follow food-safety practices. The position requires regular standing and walking, mobility and coordination, and the ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet. Work may involve irregular hours and exposure to heat, steam, smoke, cold, and odors.

Requirements

Basic sanitation, safety, and customer-service skills, taught through in-house training.
Trustworthiness and reliability in handling guest payments and operating a cash register.
Ability to communicate clearly.
High level of mobility and flexibility.
Ability to work irregular hours under heavy stress or pressure during peak times.
High level of coordination.
Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
Ability to fit through an opening 30 inches wide.
Ability to reach, bend, push, and pull frequently.
Ability to stand and walk continually.

Responsibilities

Report to work well groomed, in a proper and clean uniform, and practice good personal hygiene.
Use greeting, seating, and waiting-list procedures.
Handle cash, credit card information, gift cards, and guest-check payments properly.
Maintain cleanliness standards and stock the reception area and restrooms.
Process guest checks accurately, without cash overages or shortages.
Anticipate, identify, and correct system breakdowns to help achieve guest satisfaction.
Assist with pantry maintenance and pre-rush organization.
Assist servers and bus persons in carrying out Perkins service standards.
Use proper cash-handling procedures for cash and non-cash transactions, change, security precautions, and cash accountability.
Keep the cash register and register area stocked with needed items.
Communicate product or service deficiencies, equipment concerns, and safety problems to the Manager on Duty and co-workers.
Monitor food temperatures during hot and cold handling to reduce food-safety risks.
Use menu knowledge to make suggestions to guests.
Maintain bakery-case cleanliness and restock products.
Use bakery-product knowledge to make suggestions and participate in sampling programs.
Bag or box products according to standards.

Benefits

Educational assistance with DeVry University, including a complimentary laptop; immediate family members are also eligible.
Competitive pay with a service award incentive.
Daily pay through Daily Pay.
Medical, dental, vision, and other health benefits.
401(k) retirement savings with company match.
Flexible schedule.
Pancakes and meal discounts.
Employee discount program.
Career development pathway.
Three college credit hours for completing manager training.