Host(ess)

Perkins • Lee Summit, MO

1d

About The Position

As a Host(ess), you will provide friendly and efficient service to guests according to company policies, procedures, programs, and performance standards. You will perform duties to maximize guest satisfaction and help maintain a quality work environment, as directed by the General Manager or Manager on Duty. The role includes greeting and seating guests, managing the waiting list, processing guest payments, maintaining the reception area and bakery cases, and assisting the service team. Hosts also use their knowledge of menu and bakery products to make suggestions and support sampling programs.

Requirements

• Basic skills in sanitation, safety, and customer service, taught through in-house training.
• Trustworthiness and reliability when handling guest-check payments and operating a cash register.
• Ability to communicate clearly.
• High mobility and flexibility; coordination sufficient for the duties described.
• Ability to work irregular hours under heavy stress or pressure during peak times.
• Ability to lift and carry serving trays weighing up to 20 pounds for distances up to 30 feet.
• Ability to fit through an opening 30 inches wide.
• Ability to reach, bend, push, and pull frequently.
• Ability to stand and walk continually.
• Ability to work around heat, steam, smoke, cold, and odors.

Responsibilities

• Report to work well groomed, in a proper and clean uniform, and practice good personal hygiene.
• Use greeting, seating, and waiting-list procedures.
• Handle cash, credit card information, gift cards, and guest-check payments properly.
• Maintain cleanliness standards and stock the reception area and restrooms.
• Process guest checks accurately, with no cash overages or shortages.
• Anticipate, identify, and correct system breakdowns to support guest satisfaction.
• Assist with pantry maintenance and pre-rush organization.
• Assist servers and bus persons in executing Perkins service standards.
• Follow proper procedures for cash and non-cash transactions, counting change, security precautions, and cash accountability.
• Keep the cash register and register area stocked with needed items.
• Communicate with the Manager on Duty and co-workers about product or service deficiencies, equipment, and safety problems.
• Monitor food temperatures during hot and cold handling to reduce foodborne illness risks.
• Use menu knowledge to make suggestions to guests.
• Maintain and restock bakery cases; use bakery-product knowledge to make suggestions and support sampling programs.
• Bag or box products according to standards.

Benefits

• Educational assistance through DeVry University, including a complimentary laptop; immediate family members are also eligible.
• Competitive pay with a service award incentive.
• Daily pay through Daily Pay.
• Comprehensive health benefits, including medical, dental, vision, and more.
• 401(k) retirement savings with company match.
• Flexible schedule.
• All-you-can-eat pancakes and meal discounts.
• Employee discount program.
• Career development pathway.
• Three college credit hours for completing manager training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed