Host-ess - Copper Rock

Four Winds Casinos•South Bend, IN

About The Position

The Host-ess provides guests with a delightful dining experience from initial reception through departure, in accordance with high guest-service standards. The role welcomes and escorts guests, handles reservations, verifies reservations and applicable complimentaries, seats guests according to rotation procedures, distributes menus, and introduces staff. The Host-ess responds to guest questions and needs, communicates with marketing hosts and management as appropriate, records guest preferences in the reservation system, maintains menu knowledge, and uses guests’ names when applicable. The position also promotes a fun atmosphere for casino guests and encourages mutual respect, dignity, and integrity among employees. The role requires professional grooming and appearance, strong organizational and interpersonal skills, the ability to read and write simple correspondence, basic math skills, and the ability to follow detailed but straightforward instructions. A high school diploma or GED and previous server experience are preferred. The employee must possess or be able to obtain an active employee permit issued by the Indiana Alcohol and Tobacco Commission and must have a Level 4 Gaming License. The job regularly involves standing, walking, handling or feeling objects, tools, or controls, reaching, and talking or hearing. Employees frequently lift or move up to 25 pounds. The work environment has usually moderate noise and is typically smoky, as is common in a casino.

Requirements

Strong organizational and interpersonal skills.
Must possess or be able to obtain an active employee permit issued by the State of Indiana’s Alcohol and Tobacco Commission.
Must possess a Level 4 Gaming License.
Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
Ability to perform basic addition, subtraction, division, and multiplication.
Ability to follow detailed but straightforward written or oral instructions and address problems involving a few concrete variables in standardized situations.
Regular ability to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, and talk or hear.
Frequently lift and/or move up to 25 pounds.
Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

High school diploma or G.E.D.
Previous server experience.

Responsibilities

Welcome guests cordially and escort them promptly and courteously to a dining table.
Answer telephones and take reservations.
Verify reservations and applicable complimentaries.
Maintain professional grooming and appearance in accordance with established policy.
Seat guests according to rotation procedures, distribute menus, and introduce staff.
Answer guest questions and refer them to appropriate management personnel when needed.
Monitor guest needs and ensure requests are fulfilled promptly in accordance with policies and procedures.
Maintain professional rapport with marketing hosts and communicate needs to prioritize service.
Provide prompt, efficient, and courteous service in accordance with venue standards.
Record guest preference information in the reservation system for future service.
Use guests’ names when applicable.
Maintain knowledge of the menu and use the reservation system as directed.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.