Terrain Cafe | Doylestown | Host

Urban Outfitters • Doylestown, PA

8d

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and thoughtful hospitality. The Host is the first and last point of contact for guests and helps shape their dining experience through warm greetings, organized table flow, and real-time communication with service teams. The role involves managing reservations, waitlists, and guest preferences while helping maintain a smooth and memorable dining atmosphere.

Hosts greet and seat guests, accommodate special seating needs, and follow the brand’s Steps of Service. They use online booking tools to manage reservations and waitlists, coordinate table assignments, communicate guest preferences and needs to service teams, and support the host stand’s daily operations. They also help maintain a welcoming atmosphere, follow safety and cleanliness protocols, and assist with online ordering, pickup orders, and delivery drivers.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Familiarity with OpenTable or similar reservation systems.
• Strong multitasking and organizational skills.
• Able to lift up to 50 lbs. and remain on feet for extended periods.

Nice To Haves

• One or more years of hosting or customer service experience preferred.
• Flexible availability preferred; may include mornings, evenings, weekends, and select holidays.

Responsibilities

• Greet and seat guests warmly, efficiently, and professionally.
• Assist with coats, strollers, accessibility, and special seating needs; accommodate requests such as highchairs and dietary restrictions.
• Follow brand Steps of Service from guest arrival through farewell and maintain a calm, polished demeanor during busy periods.
• Use online restaurant booking tools to manage reservations and waitlists.
• Assign tables to maintain pacing and optimize dining-room flow.
• Quote wait times accurately and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage phone calls, messages, and requests for management follow-up.
• Communicate with managers about seating and service needs; participate in team check-ins and pre-shift meetings.
• Act as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and décor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Represent the brand’s welcoming, accommodating, garden-inspired ambiance through positive body language, clear communication, and a professional tone.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Growth, cross-training, and advancement opportunities within the URBN family of brands.
• Employee perks, discounts, and benefits across URBN brands.
• Eligible full-time employees have access to medical, dental, and vision insurance.
• Eligible full-time employees have access to paid time off (PTO).
• Eligible full-time employees have access to a 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed