Terrain Cafe | Doylestown | Host
About The Position
Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and the art of gathering. The Host is the first and last point of contact for guests and helps shape their experience through warm greetings, organized table flow, and real-time communication with service teams. The role calls for composure, attention to detail, and a natural sense of hospitality. The Host manages reservations, waitlists, and guest preferences while contributing to a smooth, memorable dining atmosphere. The position includes guest-facing service, reservation and table management, coordination between front- and back-of-house teams, and operational support at the host stand. Hosts represent the café’s welcoming, accommodating, garden-inspired ambiance and follow safety, cleanliness, and hospitality protocols.
Requirements
- Confident communication skills and the ability to remain calm under pressure.
- Familiarity with OpenTable or similar reservation systems.
- Strong multitasking and organizational skills.
- Able to lift up to 50 lbs. and remain on your feet for extended periods.
Nice To Haves
- One or more years of hosting or customer service experience preferred.
- Flexible availability preferred; may include mornings, evenings, weekends, and select holidays.
Responsibilities
- Greet and seat guests with warmth, efficiency, and professionalism.
- Assist guests with coats, strollers, accessibility, and special seating needs.
- Accommodate guest requests, including highchairs and dietary restrictions.
- Follow brand Steps of Service from arrival to farewell.
- Maintain a calm, polished demeanor during peak periods.
- Use online restaurant booking tools such as OpenTable to manage reservations and waitlists.
- Assign tables strategically to maintain pacing and optimize flow.
- Quote wait times accurately and provide timely updates to guests.
- Confirm reservations, special requests, and private dining notes.
- Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
- Manage call volume, phone messages, and requests for management follow-up.
- Communicate with managers to adjust seating and service needs.
- Participate in team check-ins and pre-shift meetings.
- Serve as a liaison between front- and back-of-house teams.
- Complete opening, running, and closing duties at the host stand.
- Monitor table status and assist with turn times and resets.
- Keep the host stand, entrance, and shared spaces clean and organized.
- Enforce café policies regarding large parties, pets, and decor guidelines.
- Assist with the online ordering kiosk, pickup orders, and delivery drivers.
- Use positive body language, clear communication, and a professional tone.
- Represent the brand’s welcoming, accommodating, garden-inspired ambiance.
- Follow safety, cleanliness, and hospitality protocols.
Benefits
- Medical, dental, and vision insurance for eligible full-time employees.
- Paid Time Off (PTO) for eligible full-time employees.
- 401(k) retirement savings plan for eligible full-time employees.
- Employee perks, discounts, and benefits across URBN brands.
- Opportunities for growth, cross-training, and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
