Terrain Cafe | Westport | Host
About The Position
Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and gathering through thoughtful menus and welcoming spaces. The Host is the first and last point of contact for guests, helping shape their dining experience through warm greetings, organized table flow, and real-time communication with service teams. The role calls for composure, attention to detail, and a natural sense of hospitality. Hosts manage reservations, waitlists, and guest preferences while helping create a smooth and memorable dining atmosphere. The position also supports restaurant operations by completing host-stand duties, monitoring table status, maintaining clean and organized shared spaces, and assisting with online orders and pickups. Hosts coordinate with front- and back-of-house teams and follow safety, cleanliness, and hospitality protocols.
Requirements
- Confident communication skills and the ability to remain calm under pressure.
- Familiarity with OpenTable or similar reservation systems.
- Strong multitasking and organizational skills.
- Ability to lift up to 50 pounds and remain on one’s feet for extended periods.
Nice To Haves
- One or more years of hosting or customer service experience preferred.
- Flexible availability preferred; may include mornings, evenings, weekends, and select holidays.
Responsibilities
- Greet and seat guests warmly, efficiently, and professionally.
- Assist guests with coats, strollers, accessibility, and special seating needs.
- Accommodate requests such as highchairs and dietary restrictions.
- Follow the brand’s Steps of Service from guest arrival through farewell.
- Maintain a calm and polished demeanor during busy periods.
- Use online booking tools such as OpenTable to manage reservations and waitlists.
- Assign tables strategically to maintain pacing and optimize guest flow.
- Quote wait times accurately and provide timely updates.
- Confirm reservations, special requests, and private dining notes.
- Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
- Manage phone calls, messages, and requests for management follow-up.
- Communicate with managers about seating adjustments and service needs.
- Participate in team check-ins and pre-shift meetings.
- Act as a liaison between front- and back-of-house teams.
- Complete opening, running, and closing duties at the host stand.
- Monitor table status and assist with turn times and resets.
- Keep the host stand, entrance, and shared spaces clean and organized.
- Enforce café policies concerning large parties, pets, and décor guidelines.
- Assist with the online ordering kiosk, pickup orders, and delivery drivers.
- Represent the brand’s welcoming, accommodating, garden-inspired atmosphere through positive body language, clear communication, and a professional tone.
- Follow safety, cleanliness, and hospitality protocols.
Benefits
- Employee perks, discounts, and benefits across URBN brands.
- Medical, dental, and vision insurance for eligible full-time employees.
- Paid time off for eligible full-time employees.
- 401(k) retirement savings plans for eligible full-time employees.
- Opportunities for growth, cross-training, and advancement within the URBN family.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
