Terrain Cafe | Wayland | Host

Urban Outfitters • Wayland, MA

3d

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and the art of gathering through thoughtful menus and welcoming spaces. The Host is the first and last point of contact for guests and plays a critical role in shaping their experience. The position supports a smooth, memorable dining atmosphere through warm greetings, organized table flow, reservation and waitlist management, and real-time communication with service teams. It calls for composure, attention to detail, and a natural sense of hospitality.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Strong multitasking and organizational skills.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

• At least one year of hosting or customer service experience.
• Familiarity with OpenTable or similar systems.
• Flexible availability, potentially including mornings, evenings, weekends, and select holidays.

Responsibilities

• Greet and seat guests warmly, efficiently, and professionally.
• Assist guests with coats, strollers, accessibility, and special seating needs; accommodate requests such as highchairs and dietary restrictions.
• Follow the brand’s Steps of Service from guest arrival through farewell, maintaining a calm and polished demeanor during peak periods.
• Use online booking tools such as OpenTable to manage reservations and waitlists.
• Assign tables strategically to maintain pacing and optimize dining-room flow.
• Quote wait times accurately and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage phone calls, messages, and requests requiring management follow-up.
• Communicate with managers about seating adjustments and service needs, participate in team check-ins and pre-shift meetings, and serve as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and table resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and décor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Represent the brand’s welcoming, accommodating, garden-inspired ambiance through positive body language, clear communication, and a professional tone.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Growth, cross-training, and advancement opportunities within the URBN family of brands.
• Employee perks, discounts, and benefits across URBN brands.
• Medical, dental, and vision insurance for eligible full-time employees.
• Paid Time Off (PTO) for eligible full-time employees.
• 401(k) retirement savings plan for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed