Terrain Cafe | Wayland | Host

Menus and Venues • Wayland, MA

4d • $16 - $18

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and the art of gathering. Hosts are the first and last point of contact for guests and play a key role in creating a warm, organized, and memorable dining experience. The role involves greeting and seating guests, managing reservations and waitlists, coordinating table flow, communicating guest needs to service teams, and supporting the smooth operation and atmosphere of the café.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Strong multitasking and organizational skills.
• Able to lift up to 50 lbs. and remain on your feet for extended periods.

Nice To Haves

• At least 1 year of hosting or customer service experience.
• Familiarity with OpenTable or similar reservation systems.
• Flexible availability, potentially including mornings, evenings, weekends, and select holidays.

Responsibilities

• Greet and seat guests warmly, efficiently, and professionally.
• Assist guests with coats, strollers, accessibility needs, and special seating requests.
• Accommodate guest requests, including highchairs and dietary restrictions.
• Follow brand Steps of Service from guests’ arrival through farewell.
• Maintain a calm and polished demeanor during busy periods.
• Use online booking tools such as OpenTable to manage reservations and waitlists.
• Assign tables strategically to maintain pacing and optimize dining-room flow.
• Quote wait times accurately and provide guests with timely updates.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage calls, phone messages, and requests for management follow-up.
• Communicate with managers about seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Serve as a liaison between front-of-house and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Use positive body language, clear communication, and a professional tone.
• Represent the brand’s welcoming, accommodating, garden-inspired ambiance.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Medical, dental, and vision insurance for eligible full-time employees.
• Paid Time Off (PTO) for eligible full-time employees.
• 401(k) retirement savings plans for eligible full-time employees.
• Employee perks, discounts, and benefits across URBN brands.
• Opportunities for growth, cross-training, and advancement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed