Terrain Cafe | Westport | Host

Urban Outfitters • Westport, CT

1d

About The Position

Terrain Café is a chef-driven, garden-to-table restaurant celebrating seasonal ingredients and the art of gathering. The Host is the first and last point of contact for guests and helps shape their experience through warm greetings, organized table flow, and real-time communication with service teams. The role requires composure, attention to detail, and a natural sense of hospitality. Hosts help manage reservations, waitlists, and guest preferences while supporting a smooth and memorable dining atmosphere.

The Host welcomes and seats guests, supports their needs, coordinates seating and service with restaurant teams, and completes opening, running, and closing duties at the host stand. Hosts also help maintain an organized, clean, and welcoming entrance and shared spaces, and support online ordering, pickup, and delivery operations. The position may require flexible availability, including mornings, evenings, weekends, and select holidays. The pay range is USD $13.00–$15.00 per hour.

Requirements

• Confident communication skills and the ability to remain calm under pressure.
• Familiarity with OpenTable or similar reservation systems.
• Strong multitasking and organizational skills.
• Ability to lift up to 50 lbs.
• Ability to remain on your feet for extended periods.

Nice To Haves

• At least 1 year of hosting or customer service experience.
• Flexible availability, which may include mornings, evenings, weekends, and select holidays.

Responsibilities

• Greet and seat guests warmly, efficiently, and professionally.
• Assist guests with coats, strollers, accessibility, and special seating needs.
• Accommodate guest requests, including highchairs and dietary restrictions.
• Follow brand Steps of Service from guest arrival through farewell.
• Maintain a calm and polished demeanor during peak periods.
• Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists.
• Assign tables strategically to maintain pacing and optimize flow.
• Quote wait times accurately and provide timely updates to guests.
• Confirm reservations, special requests, and private dining notes.
• Relay guest preferences, celebrations, and allergies to servers and back-of-house staff.
• Manage phone calls, messages, and requests for management follow-up.
• Communicate with managers about seating and service needs.
• Participate in team check-ins and pre-shift meetings.
• Act as a liaison between front- and back-of-house teams.
• Complete opening, running, and closing duties at the host stand.
• Monitor table status and assist with turn times and table resets.
• Keep the host stand, entrance, and shared spaces clean and organized.
• Enforce café policies regarding large parties, pets, and decor guidelines.
• Assist with the online ordering kiosk, pickup orders, and delivery drivers.
• Represent the brand with positive body language, clear communication, and a professional tone.
• Follow safety, cleanliness, and hospitality protocols.

Benefits

• Growth, cross-training, and advancement opportunities within the URBN family of brands.
• Employee perks, discounts, and benefits across URBN brands.
• Medical, dental, and vision insurance for eligible full-time employees.
• Paid time off (PTO) for eligible full-time employees.
• 401(k) retirement savings plans for eligible full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed